Global IT Service Desk Analyst

2 semanas atrás

Valinhos, Brasil Kynetec Tempo inteiro

Kynetec is the global leader in agricultural and animal health market insights. We have a long history of market research expertise, specialising in animal health and nutrition, crop protection, farm machinery and equipment, seed/biotech and fertilisers.
Backed by a team of more than 850 market researchers, interviewers, data analysts, marketing scientists, research operation and data visualization specialists, our number one priority is to ensure that we deliver the highest-quality insight and foresight at the right time to enable our clients to confidently make the best decisions for their business.

Across the globe, our employees are located across 28 major agriculture and animal health countries. Our coverage extends to major and niche sectors of our industry, where we regularly undertake research projects in more than 80 countries.

We are actively seeking a 1st Line Support Engineer to join our in-house service desk team in Valinhos, São Paulo. The successful candidate will be required to be in the office 3 days per week - 2 days in Valinhos and 1 day Piracicaba. It is essential you live within a commutable distance to the offices.

The Role:
The successful candidate will join our in-house service desk team to provide 1st line support to Kynetec staff globally. This role will be responsible for monitoring, investigating and resolving issues raised to IT service desk via phone and ticket system.

Responsibility and Duties:
Be the first point of contact for end users seeking technical assistance over the phone, email, and instant chat
Provide onsite support and assistance to staff as well as remote support to staff globally.
Ensure all tickets are dealt with within SLA guidelines, whilst delivering excellent customer service
Update the ticketing system, ensuring all notes, progress and required actions are input promptly and accurately
Troubleshooting and resolve problems associated with both software and hardware
Adhere to standard operating procedures and work instructions
Provide expertise and guidance to staff on general IT matters
Work with other IT Support teams to resolve more complex user issues and requests
Maintain a strong customer focus at all times
Undertake training and learning to build your IT skills and knowledge

Knowledge & Experience
1+ years in a Customer/Technical Support environment - professional level English is essential
Great communicator
Strong knowledge of Windows 10 and Office 365 desktop applications
Working knowledge of Active Directory and Office 365 Admin Centre desirable
Excellent problem-solving skills
Proven technical aptitude and ability to learn technical skills
Self-confident, respectful, organised and methodical
Willing to achieve professional qualifications supported by Kynetec
Able to travel to Americas, Europe and Asia-Pacific if required

As an equal opportunities employer, Kynetec is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Kynetec

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