Salesforce Admin/Developer

2 semanas atrás

Brasília, Brasil CriticalRiver Inc. Tempo inteiro

Job Title: Salesforce Admin/Developer – Zendesk Integration & Security Hardening Location: LATAM [Need to support PST timings]
Level: Mid–Senior Salesforce Developer or higher
About the Role
CriticalRiver’s Salesforce Studio is seeking a Salesforce Admin/Developer to support a CPX/Finance Security Hardening initiative . This role will focus on rebuilding the integration logic between Salesforce and Zendesk , implementing proper role-based access controls (RBAC) , and remediating data quality issues related to Cases .
The ideal candidate is a mid- to senior-level Admin/Developer who can combine technical integration skills with strong Salesforce configuration knowledge, while ensuring security best practices and clean, reliable case data.
What You’ll Do
Rebuild and optimize integration logic between Salesforce and Zendesk , ensuring seamless data exchange.
Implement and maintain role-based access control (RBAC) across Salesforce objects and case records.
Identify, analyze, and remediate data quality gaps within Salesforce Cases (duplicate records, incomplete fields, misaligned mappings).
Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).
Collaborate with Finance, CPX, and GTM teams to align business processes with security and data quality requirements.
Troubleshoot and resolve integration, access, and data-related issues.
Ensure all implementations follow Salesforce security and governance best practices .
Participate in Agile ceremonies to support timely delivery of workstreams.
What We’re Looking For
3–5+ years of Salesforce experience (administration and development).
Hands-on experience with integrations (Zendesk, MuleSoft, APIs, or similar).
Strong skills in Salesforce profiles, roles, permission sets, and data access controls (RBAC) .
Solid development/configuration experience with Apex, Lightning Web Components (LWC), and Flows .
Proven background in data quality management and remediation .
Excellent English communication skills with ability to work across distributed teams.
Nearshore availability (LATAM strongly preferred).
Salesforce Certifications – required:
Salesforce Certified Administrator
Salesforce Certified Platform Developer I
Preferred: Salesforce Advanced Administrator, Platform Developer II, Integration Architecture Designer

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