Supply chain director

Há 4 dias

Jundiaí, Brasil Netvagas Tempo inteiro

Profile & RequirementsEducation: Engineering, Logistics, Business Administration or related fields; postgraduate/MBA desirable.Senior leadership experience in Supply Chain; strong background in Customer Service and OrdertoCash in industrial/automotive or technical distribution environments.Fluent Portuguese and English required; German is a plus.Availability for 100% onsite work and travel.Technical competencies:Integrated S&OP, demand and supply planning, inventory policy.Customer Service operations, contract/SLA management, EDI and integrations with key customers.Logistics/WMS/TMS, 3PL management, distribution and transportation networks.Continuous improvement (Lean/Six Sigma), process standardization, management by KPIs.ERPs (e.g., SAP/Oracle/Microsoft), BI/analytics; knowledge of CRM and B2B portals.Understanding of management systems and certifications (ISO 9001; IATF 16949).Behavioral competencies:Customer focus and clear communication, with executive presence and collaborative approach.Datadriven decisionmaking, endtoend systems thinking.Inspiring leadership, people development, change management.Resilience, negotiation and crossfunctional influence. Key ResponsibilitiesStrategy & LeadershipDefine and execute the Supply Chain strategy with a strong Customer Service emphasis, aligned with the business plan and company values.Lead and develop Customer Service, Planning and Procurement teams, fostering a culture of continuous improvement (Lean/Six Sigma).Sponsor digitalization initiatives (EDI, B2B portals, order automation, transportation visibility).Customer Service and Order-to-CashEnsure best-in-class customer service operations: order management, lead times, delivery commitments, follow-ups, complaint handling and returns (RMA).Negotiate and meet SLAs with strategic customers (incl. OEMs/automotive and industrial), with proactive risk communication.Optimize credit, invoicing, shipping and aftersales processes in partnership with Finance and Sales.Planning, S&OP and AvailabilityLead the integrated S&OP cycle (Demand, Supply, Finance), ensuring forecast accuracy and the right balance between service levels and working capital.Set inventory policies (min/max, safety stock, ABC/XYZ parameters) and healthy turns by product family.Purchasing and SuppliersSecure capacities/lead times with strategic suppliers, contracts, performance (OTD, quality) and supply risk mitigation.Develop alternatives (dual sourcing, nearshoring) and contingency plans.Replenishment Programs and SolutionsExpand and sustain VMI/Kanbantype programs, integrating customer processes to ensure pointofuse availability and agreed service levels.Transformation, Data and SystemsEvolve KPIs, analytics and endtoend visibility; promote datadriven decisionmaking.Sponsor improvements in ERP/CRM/TMS/WMS and EDI integrations with key accounts. Experience with Protheus, SAP or similar is a plus.Key Metrics (KPIs)Customer Experience: OTIF, Fill Rate, NPS, order cycle time, promisekept rate, complaint lead time (CAR/CAPAs).Planning: Forecast accuracy (MAPE/Bias), service level by SKU/customer, healthy backlog.Inventory & Working Capital: Inventory turns, DIO, obsolescence/scrap, coverage by ABC class.Financial/OTC: DSO in interface with Finance, costtoserve by segment/channel.Quality & Compliance: returns/ppm rate, audits and process compliance.

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