Learning & development manager i - são paulo/sp
Há 1 mês
Minimum Qualifications:
- Completed Bachelor s degree
- 5+ years of experience in a technical or digital sales and service role; or equivalent professional experience working with field sales and sales management
- Knowledge of career development, adult learning, learning and development theories and techniques
- Knowledge of modern consultative sales methodologies, sales process, and buyers journey alignment as well as sales management best practices, including pipeline management and developmental sales coaching
- Expert with Microsoft Tools (PowerPoint, Word, Teams, SharePoint) and/or other related talent technology and social collaboration tools
Preferred Qualifications:
- Experience in training and mentoring field sales and service personnel
- Proven track record of self-directed learning and professional growth
- Passion to teach, coach, and support others to succeed
- Skilled in Microsoft Office, Outlook, SharePoint, ESM, and other related LMS
- Superior verbal, written, presentation, and facilitation skills
- Able to successfully manage multiple projects simultaneously
What You Will Do:
- Empower our sales and service associates to deliver the best customer outcomes and create a world-class customer experience by helping facilitate an innovative sales learning curriculum and performance support
- Lead an extended sales onboarding program that incorporates live, online, hands-on, and mentor-based training for all go-to-market roles across multiple Industrial Group businesses
- Facilitate world-class sales training courses including Counselor Salesperson, Versatile Salesperson, and other internally developed courses to help all associates deliver a world class experience for external customers
- Identify improvement opportunities and gaps within existing learning programs, and partner with Global Industrial Learning & Development team to co-develop and execute new learning programs to meet the needs of the business
- Provide indirect leadership to field associates through management feedback during and after training sessions, including activities, tracking metrics and supplemental materials to ensure proper learning reinforcement
- Develop effective working relationships with business leadership, HR, learning professionals, and front-line sales and service associates to identify emerging gaps and needs and to drive learning efficacy
- Be nimble, resilient, and adaptable to the ever-changing environment of learning and offer creative solutions based on both experience and industry trends
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