Bilingual Account Coordinator

2 semanas atrás

Pouso Alegre, Brasil MasterPro Installs Tempo inteiro

Are you the kind of person who thrives in the center of the action: keeping customers happy, teams aligned, and problems solved before they even arise? We're looking for an Account Coordinator who's proactive, detail-obsessed, and fueled by customer satisfaction. In this role, you'll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.
What You'll Be Doing
Own the 5-star customer experience: satisfaction isn't enough, we go for exceeded expectations
Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
Schedule, confirm, or reschedule installations like a logistics magician
Notify customers of their time windows and make sure everyone's in the know
Send routes and job assignments to technicians for the next day
Call techs for ETA updates and relay real-time info to customers
Respond to emails and assist incoming calls when needed: stay sharp and helpful
Handle escalated situations with confidence, empathy, and a calm voice
Maintain communication with clients and business partners to ensure alignment
What We're Looking For
3+ years in customer service roles (bonus points for field-service coordination)
Advanced English fluency (C1 or C2 level): you're confident on the phone and in writing
Able to juggle tasks like a pro while staying positive and focused
Independent and highly responsible: you don't wait to be told, you do
Nice to Have
Experience supporting American clients or companies
Proven leadership in previous roles: if you've guided teams, we'd love to hear about it
Schedule & Setup
Hours: 11 AM – 8 PM (California Time / PST)
1-hour break included
Fully remote: work from anywhere, but your setup must support success
1-week PTO after the first year working with us
Tech Requirements
A reliable computer with fast internet
Headset with clear mic and strong audio
A quiet space: no distractions, just action

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