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Field Application Engineer

Há 1 mês

Porto Alegre, Brasil Ruptela LATAM Tempo inteiro

We are Ruptela, a telematics company providing solutions for fleet management and GPS tracking. We are a fast-growing and customer-centric company with big ambitions. Our vision is to power the most efficient use of transport. Today, we develop, design, and manufacture hardware and firmware products for fleet management and GPS tracking. We provide ready-to-use telematics solutions. Our team is united by the vision that is powering us to create the most efficient use of transport for a sustainable world.

As a Field Application Engineer (FAE), you'll combine technical expertise with business acumen, supporting large-scale pre-sales, testing, and post-sales activities. The FAE plays a key role in overcoming technical challenges to help close deals, making this role ideal for those who enjoy both business and technical problem-solving.


RESPONSIBILITIES

  • Assist customers to understand products and perform demo for various field applications (Software and Hardware);
  • Install and configure the system and perform troubleshoot on the process and resolve issues;
  • Provide technical support to customers, periodically offer technical training and configure services;
  • Analyze a customer requirement and ensure product meets customer requirements appropriately; Cooperate with Research and Development team, identify issues, and resolve them;
  • Perform troubleshooting on issues and perform tests on bugs;
  • Analyze applications and provide expert advice;
  • Maintain knowledge of industry trends;
  • Actively travel/visit clients/prospects in entire Brazil, technically supporting sales team as pré-sales, share with client technical documents as datasheet and have clear understand about accessories integration;
  • Prepare and present technical workshops about our solutions;
  • Prepare development requests for RND and follow up the whole process of it.


REQUIREMENTS

  • 3-year experience in the transport telematics field;
  • General knowledge in electronics and vehicle electronic systems, vehicle architecture, technologies used and current/future tendencies;
  • Knowledge in automotive diagnostics, familiarity with CAN communication interface;
  • Knowledge of automotive communication protocols/interfaces (CAN, SW-CAN, LIN, K-line, PWM/VPW, UDS, OBDII);
  • Ability to offer technical solutions for business problems;
  • Ability to explain technical information to both technical and non-technical people;
  • Proficiency in Portuguese, English and Spanish language;
  • Ability to multitask and work in a fast-paced environment;
  • Ability to work in a team as well as find solutions independently;
  • It is a must to be a Technical/Sales oriented person.


COMPANY OFFERS

  • Modern working methods and best practices;
  • Work with one of the most innovative IT products in an international market;
  • Constant exposure to opportunities for personal and professional growth;
  • Professional and friendly colleagues to share opinions, figure out solutions, and learn.