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Customer Delivery Engineering

3 meses atrás

Manaus, Brasil Layer2 Network Consulting Tempo inteiro

Key Responsibilities:


  • Leads customer delivery engagements and provides escalation support for large-scale solutions and complex issues. Provides leadership in creating and sharing intellectual capital, influencing Engineering to improve products, and mentoring others.
  • Experience leading technical teams in complex technology infrastructure, with strong network design skills and understanding of networking fundamentals.
  • Knowledgeable in software programmability, automation, orchestration, and virtualization.
  • Applies critical thinking in ambiguous situations and communicates difficult concepts effectively.
  • Collaborates cross-functionally to showcase the value of services and solutions, driving customer technology transitions and solution architectures.
  • Builds customer simulations to resolve/validate complex problems and provides technical expertise to document and resolve technical issues.


Minimum Qualifications:


  • Over 8 years of experience in the public sector, especially finance.
  • Post-graduate in information technology or equivalent with 8+ years of networking experience.
  • Contributes effectively to Customer Problem Resolution, Innovation, Engineering Engagement, Intellectual Capital, and Talent Development.
  • Leads the creation and dissemination of intellectual property, including digital assets, for various audiences.
  • Works with Engineering to resolve complex problems and serviceability issues.
  • Continuously strengthens technical skills in relevant and adjacent technologies.
  • Consults and collaborates with customers and stakeholders to optimize products and services based on project requirements, supporting presales activities and translating business needs into solution design.


Scope:


  • Interfaces with customers, senior leadership, engineers, partners, and internal Cisco stakeholders, including Managers and customer technology executives.


Complexity:


  • Technical expert in multiple technologies, applying industry-standard practices to ensure optimal product behavior.