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Are you the kind of person who thrives in the center of the action: keeping customers happy, teams aligned, and problems solved before they even arise? We’re looking for an Account Coordinator who’s proactive, detail-obsessed, and fueled by customer satisfaction.In this role, you’ll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.What You’ll Be DoingOwn the 5-star customer experience: satisfaction isn’t enough, we go for exceeded expectationsManage calls with customers and technicians, keeping the flow smooth and the tone friendlySchedule, confirm, or reschedule installations like a logistics magicianNotify customers of their time windows and make sure everyone’s in the knowSend routes and job assignments to technicians for the next dayCall techs for ETA updates and relay real-time info to customersRespond to emails and assist incoming calls when needed: stay sharp and helpfulHandle escalated situations with confidence, empathy, and a calm voiceMaintain communication with clients and business partners to ensure alignmentWhat We’re Looking For3+ years in customer service roles (bonus points for field-service coordination)Advanced English fluency (C1 or C2 level): you’re confident on the phone and in writingAble to juggle tasks like a pro while staying positive and focusedIndependent and highly responsible: you don’t wait to be told, you doNice to HaveExperience supporting American clients or companiesProven leadership in previous roles: if you’ve guided teams, we’d love to hear about itSchedule & SetupHours: 11 AM – 8 PM (California Time / PST)1-hour break includedFully remote: work from anywhere, but your setup must support success1-week PTO after the first year working with usTech RequirementsA reliable computer with fast internetHeadset with clear mic and strong audioA quiet space: no distractions, just action