14670-customer experience designer

2 semanas atrás

São Paulo, Brasil Netvagas Tempo inteiro

Requisitos necessários:


  • Superior completo;
  • Inglês intermediário;
  • Experiência prévia em funções relacionadas a Customer Experience em um ambiente digital;
  • Experiência em construir, treinar e desenvolver equipes de CX e design de alto desempenho;
  • Conhecimento em métricas de CX e digital; Histórico de sucesso na evangelização da metodologia de CX e design em um ambiente corporativo, idealmente fora dos limites tradicionais do design;
  • Fortes habilidades analíticas, com a capacidade de interpretar dados e traduzi-los em insights acionáveis;
  • Conhecimento sólido de ferramentas e técnicas de análise de dados, preferencialmente em plataformas de análise de CX como a Qualtrics;
  • Experiência de liderança em uma organização ágil;
  • Experiência em liderar projetos de melhoria contínua, com foco na otimização da jornada do cliente;
  • Habilidades de trabalhar efetivamente com equipes multifuncionais. 


Requisitos desejáveis:

  • Certificações: CX, UX, Digital

Principais atribuições:

  • Garantir o uso e as melhores práticas da ferramenta Qualtrics dentro do digital;
  • Acompanhar a implementação, uso e adoção da mesma;
  • Garantir seu correto e máximo potencial nos produtos digitais;
  • Identificar e atuar na proposta de estrutura de CX dentro dos times digitais garantindo a importância da disciplina nos mesmos (customer centricity);
  • Identificar oportunidades de melhoria na atuação dos produtos com experiência do consumidor, e garantir que os produtos estejam atuando com testes de usabilidade, surveys e testes A/B;
  • Colaborar com as equipes multidisciplinares para desenvolver e implementar estratégias de Customer Experience (CX) que impulsionem a satisfação do cliente e a fidelidade à marca;
  • Analisar dados e métricas de CX para identificar insights acionáveis e oportunidades de melhoria em toda a jornada do cliente;
  • Garantir que os produtos estejam atuando com padrões de excelência em todos os pontos de contato digitais, garantindo consistência e coesão na experiência do cliente;
  • Colaborar com as equipes de design e desenvolvimento para criar interfaces intuitivas e eficazes, alinhadas às necessidades e expectativas do cliente;
  • Fornecer suporte e orientação às equipes operacionais e de atendimento ao cliente para garantir a entrega de uma experiência excepcional em todos os canais. 

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