Site Reliability Engineer

Há 7 dias

Marília, Brasil HCLTech Tempo inteiro

Your role and responsabilities:Handling major incidents viaCIRS (Critical Issue Response System)and providing frequent updates until resolution. Performing deep-dive application troubleshooting and identifying preventive actions. Managing CIRS-related requests including deployments, feature toggles, and data fixes. Following up on major production incidents and coordinating with cross-functional teams. Enhancing monitoring capabilities using tools likeDynatrace, Kibana, and Splunk . Writing and improving monitoring scripts and alerts based on incident learnings. Handling customer escalations and coordinating with Support & Engineering teams. Supporting planned activities and responding to ad-hoc requests from CES teams.Requirements and Qualifications:Deep experience inDevOps and Production Support . Experience inautomation and CI/CDpractices. Familiarity withcloud platforms(GCP, AWS, or Azure preferred). Hands-on experience with monitoring tools such asDynatrace, Kibana, Splunk . Strong troubleshooting skills and ability to deep dive into application issues. Excellent communication and coordination skills across teams.Please submit resumé in English.

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