Customer Service
4 semanas atrás
Join to apply for the Customer Service role at TypescoutsThis is a technology company that provides IT infrastructure and technical support solutions for businesses.
Their services include installing, configuring, and supporting devices like printers, servers, networks, and workstations.Position: Customer ServiceSalary: USD $1.2k - $1.5k / monthWorking hours: EST day shift (8h / day)Candidates location: LatamPlease upload your resume in English.Key ResponsibilitiesAnswer customer calls regarding servers or equipment issuesDispatch tickets to appropriate techniciansPerform basic troubleshooting over the phoneDifferentiate between hardware and IT issuesRoute hardware issues to technicians for on-site visitsRoute IT issues to remote support teamMust-haves5+ years of customer service experienceTechnical troubleshooting knowledge, especially with printers and basic IT conceptsAbility to distinguish between hardware and software issuesFriendly and customer-focused attitudeExperience with dispatch dutiesAdditional InformationSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Typescouts by 2x.
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