Technical Support Engineer

3 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil TITAN Tempo inteiro

We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

  • Provide personalized support via various channels (Slack, Salesforce).
  • Manage the ticketing system for our products.
  • Diagnose and resolve technical issues related to our products.
  • Educate customers on features and best practices.
  • Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements:

  • 2+ years experience in a customer technical support role in a SaaS company
  • BSc in Information Systems/Computer Science.
  • Excellent Salesforce in depth knowledge
  • Strong analytical and troubleshooting skills.
  • Excellent communication skills, both verbal and written.
  • Fluent in English, additional languages a plus (Spanish, French).
  • Willingness to work remotely across USA (Pacific time zone).
  • Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?:

  • Work with a dynamic and innovative team in a fast-growing SaaS startup
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
  • Enjoy the flexibility of remote work and a healthy work-life balance
  • Competitive compensation package and opportunities for professional growth and development

Diversity Policy

At TITAN, we embrace diversity as a source of innovation and strength. We're dedicated to creating an inclusive environment where everyone's unique perspectives are valued and celebrated.

CVs must be submitted in English to be considered

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