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2nd Level Support/Support Specialist
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Hello, candidate :) Meet our company:
We are the IT of the Würth Group. With about 2,000 highly qualified employees on all continents, we offer customized IT solutions for over 400 Würth companies worldwide. Thanks to our global presence and networked IT systems, we are able to offer innovative technologies and individual support at the highest level. We pride ourselves on being a reliable partner for companies looking for a global IT solution. Würth is a fast-growing family-owned business with a long tradition.
Your main activities:
Manage and customize Microsoft 365 services (Intune, Defender, EntraID, Teams Phone, Exchange).
Troubleshoot and resolve issues with direct contact to internal business partners.
Collaborate with IT teams and external support providers to ensure efficient solutions.
Support service delivery projects, ensuring smooth transition to regular operations.
Nice to Have:
Hybrid user/group management, client setup via Intune, software packaging.
Security configuration with Defender, hybrid Exchange & Teams Phone management.
Basic understanding of Azure deployment and troubleshooting.
Familiarity with enterprise IP-PBX systems and email signature tools.
Knowledge of core IT infrastructure: VPN, firewalls, DNS, DHCP, ICMP, etc.
Requirements and Differentials:
Degree or certification in Computer Science or related field, with relevant experience.
Hands-on experience with Microsoft 365, especially Intune, Defender, EntraID, Exchange, and Teams Phone.
Fluent English (mandatory) ; German or Spanish is a plus.
Team-oriented, solution-driven, and committed to delivering excellent service.
Our principal benefits
Health Plan
