Helpdesk Engineer, Corporate IT
3 semanas atrás
Job Description:Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printersTroubleshoot and resolve end user application issues, maintain and update technical support documentationHandle asset management, maintain inventory and liaise with vendorsMaintain and monitor office network infrastructure, IT security and antivirus toolsOther duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Job Requirements:Diploma or degree in Computer Sciences, Information Technology or a related field preferredMinimum 3 years of relevant experience operating in a similar roleIn-depth knowledge of computer hardware, software, and OS (Windows and macOS)Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentalsHands-on experience in Windows server administration and basic knowledge in Linux server administration is a plusProfessional Qualification - Microsoft Certified/CCNA is a plusKnowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plusCompetent at documenting standard operating procedures and knowledge articlesAbility to cover after-office hours and weekend support if there are any infrastructure issues or activitiesEnthusiastic and willing to learn in a fluid and fast-paced environmentPassionate in IT technology and wants to make a difference with technology solutionsGood interpersonal and communication skills to interact effectively at all levelsStrong analytical and troubleshooting skills
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