Operations Manager

Location: On-site at client offices in Brazil (specific location will be disclosed at interview stage) Industry: iGaming/Sports Betting Employment Type: Full-time, On-site Relocation: Candidates must be willing to relocateAbout the Role We're seeking an experienced Operations Manager to lead and optimize operations for an expanding iGaming project in Brazil. This is a hands-on leadership role where you'll build and scale operational processes while ensuring excellence in service delivery.Key Responsibilities Oversee day-to-day operations across multiple departments including customer service, payments, and platform management Develop and implement operational strategies, policies, and procedures Monitor KPIs and performance metrics to drive continuous improvement Ensure compliance with local regulations and industry standards Manage vendor relationships and third-party service providers Lead cross-functional teams and foster a high-performance culture Identify operational risks and implement mitigation strategies Coordinate with product and tech teams to optimize platform performance Drive operational efficiency and cost optimization initiativesRequirements Minimum 4 years of operations management experience in the iGaming industry Deep understanding of sports betting, casino operations, and online gaming platforms Proven track record of scaling operations in fast-growing environments Strong analytical skills with experience in data-driven decision making Fluent in Portuguese and English (written and spoken) French language skills are a strong advantage Experience with payment processing, fraud prevention, and responsible gaming Excellent leadership and stakeholder management abilities Bachelor's degree in Business Administration, Management, or related field