Empregos atuais relacionados a Operations manager - Brasília - Tech Mahindra Business Process Services
-
Operations Manager
2 semanas atrás
Brasília, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil.Work from office.Office location: near Santo Amaro Station / Giovani Gronchi.Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while optimizing...
-
Operations Manager
4 semanas atrás
Brasília, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000 / month - BRL 12,000 / month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
-
Operations Manager
2 semanas atrás
Brasília, Brasil Bottom Billion Corporation Tempo inteiroOperations Manager at Wi! Suriname, Wanica, Republic of Suriname About Us: Wi! Suriname, also known as Wi! Uma Fu Sranan is proud to be the country’s first agricultural cooperative for women, located in Wanica, revolutionizing cassava processing in Suriname. We are dedicated to transforming cassava—a staple root crop—into premium and gluten-free food...
-
Study Operations Manager
2 semanas atrás
Brasília, Brasil Parexel Tempo inteiro**Parexel FSP**is hiring multiple **Study Operations Managers** **(SOMs)**in **Brazil!** The **Study Operations Managers** **(SOM)** will have responsibilities for study and regional or specific country level activities from study startup through conduct and study close. The Study Operations Manager has responsibility for study management aspects of...
-
Country Study Operations Manager
2 semanas atrás
Brasília, Brasil Parexel Tempo inteiro**Parexel FSP**is hiring multiple **Country** **Study Operations Managers** **(cSOMs)**in **Brazil**. The **Country** **Study Operations Managers** **(cSOM)** will have responsibilities for study and regional or specific country level activities from study startup through conduct and study close. The Study Operations Manager has responsibility for study...
-
Hr Operations Manager
4 semanas atrás
Brasília, Brasil Keeta Tempo inteiroWhat You'll Do We seek an experienced HR Operations Manager to drive HR policy development, SOP creation, process optimization, and team enablement. This role ensures standardized, well-implemented HR policies and processes support business goals and compliance. HR Policy Enablement & Governance Develop, implement, and maintain comprehensive HR operations...
-
Operations Manager
4 semanas atrás
Brasília, Brasil Ant International Tempo inteiroAs we prepare to launch our licensed operations in Brazil, we're seeking a strategic yet hands‑on Operations Manager to establish and lead all operational functions on the ground in São Paulo. Leveraging Ant International's core platforms for payments, compliance, reporting, and risk, your critical role is to operationalize these global capabilities in...
-
Strategy & Operations Manager
4 semanas atrás
Brasília, Brasil Lindh Executive Search Tempo inteiroWe're working with one of the leaders in D2 C health in the market, growing 150% Yo Y, and looking for Strategy & Operations Managers to drive high-impact initiatives for several fronts from patient care to operations. This role is about building, solving, and scaling — from launching new initiatives and improving retention to building systems that enable...
-
Content Operations Manager
Há 3 dias
Brasília, Brasil Sofia Health Tempo inteiroMust Apply Online.Use Form below.Company DescriptionSofia Health is a U.S.-based wellness technology company and two-sided marketplace connecting people to trusted health and wellness professionals.We support 1,000+ providers with tools for visibility, scheduling, and bookings across therapy, coaching, fitness, nutrition, and integrative health.We are hiring...
-
Marketing Operations Manager
2 semanas atrás
Brasília, Brasil Incrementum Tempo inteiro**About Our Client**Our Client, a 15-year-old marketing agency dedicated to setting the industry standard for B2B tech marketing. Our passion is partnering with more B2B tech clients than any marketing agency in the world.They specialize in B2B tech marketing, working with small, scrappy teams at mid-size B2B tech companies. If you have experience working...
Operations manager
4 semanas atrás
Role: Operations Manager-Contact Center
Location: Sao Paulo, Brazil. Work from office.
Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP
Salary: BRL 10,000/month- BRL 12,000/month
The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while optimizing efficiency and performance metrics.
Key Responsibilities:
Oversee Daily Operations: Manage the overall operations of the contact center, ensuring that all processes run smoothly and efficiently.
Staff Management: Supervise, train, and mentor customer service representatives, providing feedback and coaching to improve performance.
Performance Monitoring: Analyze key performance indicators (KPIs) to assess the effectiveness of operations and implement strategies for improvement.
Customer Satisfaction: Ensure that customer service goals are met, focusing on enhancing the customer experience and resolving complex inquiries or complaints.
Budget Management: Manage the contact center budget, ensuring that resources are allocated effectively to meet operational needs.
Process Improvement: Develop and implement operational procedures to optimize efficiency and productivity within the contact center.
Technology Implementation: Drive the adoption of technology solutions to enhance contact center performance and streamline operations.
Collaboration: Work closely with other departments to ensure a seamless customer service experience and address any operational challenges. Required Skills and Qualifications
Experience: 10-15 years of proven experience as a Contact Center Operations Manager or in a similar role within customer service.
Leadership Skills: Strong leadership and interpersonal skills to effectively manage and motivate a team.
Analytical Skills: Ability to analyze data and trends to make informed decisions and drive performance improvements.
Technical Proficiency: Familiarity with contact center technologies and software to manage operations effectively.
Problem-Solving Skills: Strong problem-solving abilities to address issues quickly and efficiently. Work Environment:
The role typically requires working in an office environment, with the possibility of remote work depending on the organization's policies. The Operations Manager may need to be available during peak hours to oversee operations and support staff.
