IT Latam Senior Analyst

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil K2 Solutions Tempo inteiro

(Contractor / PJ)
Location: Rio de Janeiro, Brazil (Presential)
Work Schedule: Monday to Friday, 8 am to 5 pm

We are seeking a highly skilled and motivated IT LATAM Senior Analyst to join our team. As a key member of our IT department, you will be responsible for managing and supporting our operational systems and infrastructure across multiple Latin American sites. This role requires a professional with a strong technical background, excellent problem-solving abilities, and a collaborative mindset.

What You Will Do:

Manage Microsoft Operational Systems (Windows Server and Client), virtual environments (VMWare and Citrix), and hardware for servers and endpoints.
Provide comprehensive Service Desk Support (L1, L2, L3) to internal and external users across our LatAm sites (Brazil, Mexico, Chile, Colombia, Panama, and Argentina).
Monitor and manage server and networking equipment, including Routers, Switches, Access Points, and VPNs.
Maintain IT infrastructure, including racks and cabling for datacenters, plants, and endpoints.
Assist with project management and enhance IT KPIs.
Perform backup/restore operations using Avamar tools and manage asset control.
Handle IT vendor management and process bill payments.
Prepare and deliver presentations on IT LatAm for worldwide meetings.
Occasional business travel to overseas offices is required.

What We Are Looking For:

Bachelors degree in Information Science, Information Technology, Computer Science, or a related field.
Proven experience as an IT Support Analyst with strong troubleshooting skills to identify and solve complex technical problems.
Advanced proficiency in English is essential, and Spanish is a desirable skill.
Strong team player with excellent communication, productivity, and planning skills.
Ability to work under pressure and a resilient attitude.

Business-oriented vision focused on cost reduction and IT operation improvements.

Desirable skills:
Familiarity with ERP TOTVS Datasul, EHS, Industrial, and Laboratory systems.
Telephony skills.
Knowledge of Microsoft SQL Server databases.
Developer skills. ;

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