Client Success Lead Brazil

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Job Description

We're looking for a

Job Description

We're looking for a Client Success Lead to join our team in São Paulo and help shape the future of contextual advertising as we continue to grow across the Brazilian market.

Who We Are

At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we've grown to over 600 Seedtaggers across 18 countries, raising €250M to revolutionise digital advertising.

Your Challenge

Client Strategy & Leadership: Execute our client success strategy in Brazil, tailoring it to local market dynamics to increase client satisfaction, foster long-term partnerships, and drive business growth.

Team Leadership & Development: Build, mentor, and lead a high-performing Client Success team in São Paulo, providing them with the tools, guidance, and structure needed to succeed.

Revenue Growth & Retention: Collaborate with local Sales leadership to identify opportunities for account expansion, renewals, and deeper engagement with clients.

Operational Excellence: Implement and continuously improve client success processes, SLAs, and performance metrics aligned with regional best practices.

Strategic Account Management: Act as the senior point of contact for key advertisers and agencies, ensuring our solutions support their strategic goals.

Cross-Functional Collaboration: Work closely with Sales, Product, and Operations teams to streamline workflows, resolve issues proactively, and enhance overall client experience.

Data-Driven Insights & Reporting: Lead the development of performance reports and actionable insights that help clients optimise their media investments.

Market & Competitive Intelligence: Keep a close eye on industry trends, competitor activity, and evolving client expectations within the Brazilian market to strengthen Seedtag's positioning.

Advocacy & Thought Leadership: Represent Seedtag in key client meetings, industry events, and strategic forums across Brazil, reinforcing our leadership in contextual advertising.

What You'll Need To Succeed

10–12+ years of experience in Client Success, Account Management, or similar roles within AdTech, Digital Media, or MarTech.

Proven experience leading and scaling Client Success teams in high-growth, dynamic environments.

Strong understanding of programmatic media, digital advertising, and agency ecosystems in Brazil.

Demonstrated success in driving client retention, upselling, and operational efficiency.

Excellent relationship-building skills and the ability to engage and influence senior stakeholders.

Strategic mindset with a data-driven, problem-solving approach.

Outstanding leadership, communication, and negotiation skills.

In-depth knowledge of the Brazilian advertising market and client expectations.

Experience using tools like Salesforce, JIRA, and BI platforms is a plus.

Fluency in English is essential; Portuguese proficiency is also required.

Why Join Seedtag?

Growth & Opportunity: Be part of a fast-growing company with strong career development prospects.

Flexibility: We trust you to balance work and life with hybrid working options—home, office, or even the beach.

Learning & Development: Access to ODILO online learning, plus optional English or Spanish group classes.

Inclusive Culture: Join a supportive environment that values authenticity and growth.

Fun & Connection: Participate in team events, and much more

Ready to join the Seedtag adventure? Send us your CV and let's grow together

At Seedtag, we're committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. If you need accommodations during the hiring process, please let us know—we'll ensure a positive and accessible experience.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesAdvertising Services

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