Credit and Collection Senior Analyst

3 semanas atrás

Brasil Vertiv Tempo inteiro
Overview

Brief Job Description: The Senior Credit and Collection Specialist will: As a Credit & Collection Specialist you will be responsible for managing a specific portfolio of current and overdue receivables and responsible for dispute management. The role has direct impact on company cash flow which is critical to business continuity.

Responsibilities
  • Proactive collection of all receivables in line with credit terms
  • Responsible for monitoring assigned accounts - Customer calls and/or correspondence within a highly performant credit department
  • Internal and External customer interface; business to business customers
  • Dispute Management: drive resolution of disputes liaising closely with all due departments within the business
  • Sales and senior management request of support when necessary to accelerate the collection process
  • Must communicate & follow up effectively with other departments regarding customer accounts on a timely basis.
  • Monitor customer\'s payment performance and proactively seek to reduce payment problems
  • Review new orders and new accounts from credit perspective, assess customer's credit worthiness and monitor credit limits on the accounts
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals
  • Compliance with credit processes, procedures & internal controls
Qualifications

Required/ Minimum Qualifications:

Education
  • High school diploma/ bachelor's degree; University degree in Finance of Business Administration is a plus
Experience
  • Proven experience as a Collection Specialist or similar role (advantage)
  • Knowledge of collection techniques (advantage)
  • Experience in customer service
  • Previous experience in a multicultural environment
  • Understanding of basic financial terms
Language skills
  • French at advanced level
  • English at advanced level
Key competencies
  • Excellent written and verbal communication abilities
  • Commitment to excellent customer experience
  • Reliable & pays attention to targets and deadlines
  • Able to cope with increased workload towards the month close
  • Great work ethics - self motivated
  • Great interpersonal skills; team player
  • Microsoft Office knowledge

Time Travel Needed: TBC


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