Developer Support Engineer

Overview

Developer Support Engineer - Affirmative for People with Disabilities at Docusign. Join to apply for the Developer Support Engineer - Affirmative for People with Disabilities role at Docusign.

Position details: This role handles the most complex technical questions from developers and acts as a Docusign API subject matter expert for other Customer Success teams. DSEs work directly with customer and ISV developers to assist them with their API, authentication, and SDK questions across the full Docusign product line. They also build API examples and test cases, report bugs to the engineering organization, write knowledge base articles, participate in webinars for developers, and more. This is an individual contributor role reporting to the Manager, Developer Support.

What you'll do

• Perform troubleshooting and development assistance to the Docusign Developer Community
• Assist customers with how-to questions, technical articles, and tutorials on basic to intermediate use cases of Docusign APIs and SDKs
• Act as a domain expert for Advanced Docusign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce and more
• Perform troubleshooting sessions with developers on API integrations and Docusign connectors
• Diagnose code samples from customers for advanced testing purposes, identify issues, and document them completely prior to internal escalation
• Act as point of escalation for technical questions to facilitate rapid deployment of customers' applications
• Review escalated issues with internal teams prior to advancing through necessary channels
• Participate in Docusign and StackOverflow.com forums to support growth of self-help within the Docusign Developer Community
• Attend and represent Docusign at developer events and activities such as webinars and developer conferences

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position\'s job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor of Science degree in Computer Science, Engineering or equivalent
• Fluent in English
• 2+ years of experience with SaaS troubleshooting in a Technical Support capacity, with 1+ year as a developer or
• 2+ years as a Software Engineer or Software Test Engineer
• 1+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET
• Experience in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
• Experience solving and triaging complex, code-related technical issues
• Experience in solving performance and network related issues
• Experience using GitHub to host code samples

Preferred

• Fluent in Spanish
• Experience in providing technical customer support a strong preference
• Experience in using or debugging REST or SOAP APIs
• Proficiency in additional languages beyond English and Portuguese
• Salesforce Development Certification
• Experience using Salesforce.com and Salesforce Apex
• Experience with creating technical articles
• Ability to understand new and popular programming languages as more developers use them to create Docusign integrations

Life at Docusign

Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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