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Salesforce Product Owner
Há 1 mês
Job Title : Salesforce Product Owner
Location : LATM [Need to support PST timings]
Duration : 6+ Months
What you'll achieve
- Own systems & tooling needs for the business teams RevTech supports including Sales, Sales Ops, Renewals, Customer Success, Professional Services, Customer Education, and Customer Support with tools such as Salesforce Sales Cloud, Salesforce Revenue Cloud / CPQ, Salesforce Service Cloud, Salesforce Partner Relationship Management (PRM), Salesforce Experience Cloud, etc. This includes evaluating the current state, identifying gaps, and recommending what needs to change.
- Be the Subject Matter Expert / Technical owner for tools and systems and E2E owner to manage administration, data hygiene, configuration, fit-gap analysis, cost reduction opp, value realization contracts, best practices, access controls, and governance processes.
- Be tightly aligned with business partners, including Revenue, CX, R&D, Finance, Marketing, to act quickly on system related changes and drive things forward with thought leadership on what good looks like for systems.
- Work closely with the data & integrations team to identify & set up monitoring capabilities for the tool to proactively identify data errors & inaccuracies, pipeline failures, and recommend automation where necessary.
- Build tight partnerships and alignment with pillar product managers to support execution of the prioritized roadmap by contributing to roadmap initiatives, system design & architecture decisions.
- Operationalize initiatives and processes that include requirements gathering, data analysis, documentation of specs, QA / UAT support, and more.
- Craft operational processes to ship enhancement needs and be accountable for the overall delivery.
- Drive new tool implementation / RFP process, and own and support the tools as the technical owner.
About you
- 5+ years of experience implementing solutions for enterprise business systems as a product owner or business system analyst.
- Functional knowledge and hands-on experience with the Salesforce Force.com platform and one or more of the following tools / capabilities :
- Salesforce Sales Cloud
- Salesforce Revenue Cloud and / or CPQ
- Salesforce Service Cloud
- Salesforce PRM
- GainSight, Planhat, Hook, or similar customer success platforms
- Certinia PSA, or similar professional services automation platforms
- Salesforce Experience Cloud
- Domain knowledge in Sales, Channel, Customer Success, Professional Services, or Customer Support. Able to understand customer needs and translate them into product requirements. You have empathy for your customers, conduct user research, and have a deep understanding of the customer journey.
- Deep understanding of Agile Methodology practices, including sprint planning, backlog grooming, and sprint reviews. You lead requirements gathering, write user stories, present solution designs, and demonstrate solutions. You work collaboratively with cross-functional teams, including business stakeholders, tech leads / architects, developers, and QAs.
- Strong communication skills to effectively communicate the vision, goals, and requirements of your product to stakeholders, customers, and team members. You listen actively, ask good questions, and provide clear and concise feedback. You adapt your communication style to different audiences and situations.
