Net L3 Support Engineer

Overview

We are hiring a .NET L3 Support Engineer with 3-5 years of experience in .NET Core, Web API & SQL Server to provide advanced technical expertise and excellent problem-solving skills to handle complex infrastructure challenges. Strong English communication is required.

Work Time Zone: US Pacific (IST: 11:30 pm to 7:30 am)

About think bridge

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our think stack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.

Why think bridge is a great place to work

At think bridge, we are not just paving the way for exceptional digital experiences; we\'re redefining the future of work. Our Remote First philosophy allows you to work flexibly, no matter where you are. We foster a diverse and inclusive work culture where employees feel valued, respected, have equal opportunities and are treated fairly. We support health and well-being with wellness programs, mental health resources, and ergonomically designed workspaces. We follow Flexible Work Hours to support work-life balance. Join us in shaping the future

What you can do at think bridge

• Think bigger – with time, opportunity, and support to tackle larger issues.
• Move faster – work with experienced teams to resolve challenges quickly and learn new approaches.
• Go further – grow professionally, add new skills, and take on new responsibilities in a long-term relationship.

Core values – Outcomes, Quality, Ownership, Accountability, and Communication. This role embodies all five; you will own outcomes, maintain high technical standards, and communicate effectively across all levels.

What You\'ll Do

• You will be supporting multiple projects with functional expertise, providing support to clients based in the USA.
• You will handle issues and troubleshoot any technical/functional problems that arise.
• You will work on various platforms to support multiple projects and processes.
• You are expected to code and debug to resolve technical issues.
• You will be the sole POC for clients based in various countries.

What We\'re Looking For

Must have technical skills

• Strong experience with Product Support / Tech Support
• Good communication skills — both written and verbal, especially in English
• Strong in C# and .NET
• Working experience with SQL queries and making API calls using POSTMAN
• Working experience in jQuery & CSS
• Troubleshooting problems and debugging glitches

Good to have skills

• Familiarity with ticketing systems
• Experience handling queries and some functional experience with AI / Bots

Other Traits

• Least supervision required / independent worker
• Go-getter attitude
• Ability to work remotely and independently
• Excellent English communication (written and verbal) is necessary

Benefits & Work Environment

What We Offer

• Dedicated Learning & Development Budget: budget for learning
• Cutting-Edge Projects: work on exciting projects with the latest technologies
• Employee-Friendly Leave Policy: ample leave options for healthy work-life balance

Work Environment

• Remote-First Culture: work from anywhere but collaborate during set hours
• Leave & Time-off: paid leaves with prior-approval expectations
• Work-From-Workweek (WWW): periodic in-person sprints with travel expenses covered as a work week allowance
• Reimbursement for approved certifications and short courses
• We value diversity and equal opportunity

Join think bridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.

#J-18808-Ljbffr

---