Digital Client Services Middle Office

Há 5 dias

Buenos Aires Espírito Santo Brazil JPMorganChase Tempo inteiro
Overview

Digital Client Services Middle Office - Associate. Join to apply for the Digital Client Services Middle Office - Associate role at JPMorganChase.

Job Description

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms. This area of the IB is under significant spotlight due to the inception of JP Morgan Markets, a one-stop shop for all client trading and payment needs. This is an intensive business with high volumes of trading (approximately 100k trades per day), trading around the clock from the start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include onboarding, training, and fully supporting external and internal eFX clients. The team offers its support services through client hotlines as well as a global email inbox.

As a member of the team, main responsibilities will include:

  • Providing excellent customer service to all incoming client queries
  • Working with Front Office to enable clients to deal electronically
  • Help maintain onboarding queues to meet SLAs determined by the business
  • Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
Function Specific Skills
  • Ability to question "risk" in processing a request from Front Office, with a questioning mindset and clear communication to management should concern arise.
  • Able to understand complex system processes; experience with vendor systems is a plus.
  • Knowledge of Products Covered (Foreign Exchange, Commodities) is a plus.
  • Ability to communicate clearly with internal stakeholders, as well as clients.
  • Ability to manage critical system issues and navigate through successful resolution.
  • Good analytical skills, due diligence and attention to detail.
  • Excellent interpersonal skills, good attitude, and strong communication/presentation skills.
About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide reasonable accommodations as needed. Visit our FAQs for more information about requesting an accommodation.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other

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