Customer Support Specialist

4 semanas atrás

Brasil Neo Group Tempo inteiro
Customer Support Specialist (Portuguese Speaking)Customer Support Specialist (Portuguese Speaking)

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At Neo Group, where passion meets purpose As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our success

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese -speaking customers.

Responsibilities:

  • Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through calls, chats & emails
  • Handle customer complaints and resolve issues effectively
  • Ensure customer satisfaction through professional and courteous communication
  • Maintain detailed and accurate records of customer interactions and transactions
  • Identify opportunities for process improvements and provide feedback to management

Requirements
  • Fluent in both Portuguese and English
  • Previous experience in customer support or a similar role
  • Excellent communication skills, both written and verbal
  • Patient, empathetic, and customer-focused mindset
  • Strong problem-solving and conflict resolution skills
  • Confident PC user (aware of cookies/cashу and why/when should clean them)
  • Having an experience with crypto is huge plus
  • Ability to multitask and work efficiently in a fast-paced environment
  • Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends)

Benefits
  • Join us on an exciting journey to shape and revolutionize a new brand in the market
  • Kick off your birthday month with a bang Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team
  • Receive 100% of your salary for 14 days of sick leave per year
  • Enhance your language skills with our free online English courses
  • Join our complimentary Book Club sessions, available in Russian & English
  • Experience lively virtual team-building activities—because work should be fun
  • Annual Leave: 20 working days per year

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacularSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesIT Services and IT Consulting

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