Client Success Director LATAM

4 semanas atrás

São Paulo, São Paulo, Brasil Seedtag Tempo inteiro
Overview

Client Success Director LATAM – Brazil. Lead the growth and strategic development of client partnerships across Latin America.

At Seedtag, we lead the way in contextual advertising with our proprietary AI-powered platform. Our technology ensures brand safety, deep content understanding, and cookieless targeting that respects user privacy. Founded in 2014 by two ex-Googlers, we've grown to 600+ Seedtaggers across 16 countries and raised €250M to redefine digital advertising worldwide.

What You'll Do
  • Regional Strategy & Vision: Set and execute the LATAM client success roadmap, ensuring alignment with business objectives and local market dynamics.
  • Team Leadership & Development: Lead and grow a high-performing regional team, providing coaching, structure, and support to elevate performance and impact.
  • Client Partnership & Retention: Act as a senior strategic partner for key clients and agencies, identifying opportunities to grow accounts and deepen relationships.
  • Operational Excellence: Drive consistent delivery of SLAs and best practices across markets, optimizing processes to scale sustainably.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Operations to align on client needs, ensuring seamless campaign execution and continuous improvement.
  • Performance Analysis & Insights: Oversee regional reporting, delivering actionable insights that help clients optimise investments and drive long-term success.
  • Market Intelligence: Stay on top of LATAM market trends, agency structures, and competitive movements to adapt strategy and reinforce Seedtag's leadership.
  • Representation & Visibility: Represent Seedtag in senior-level client meetings and industry forums across the region, strengthening our presence and thought leadership.
What You'll Need To Succeed
  • 12–15+ years of experience in Client Success, Account Management, or similar roles within AdTech, Media, or MarTech, ideally with LATAM focus.
  • Demonstrated success in managing regional teams and scaling client operations across multiple countries.
  • Strong knowledge of digital media buying, programmatic advertising, and agency business models in LATAM.
  • Experience working with global brands and regional decision-makers, with a consultative and growth-driven mindset.
  • Proven track record of driving revenue growth, client retention, and operational excellence.
  • Excellent leadership, stakeholder management, and interpersonal communication skills.
  • Fluent in Spanish or English.
  • Experience with CRM and reporting tools (Salesforce, Looker, Jira, etc.) is a plus.
Why Join Seedtag?
  • Regional Impact: Drive meaningful change in a growing market and take ownership of key LATAM client relationships.
  • Career Growth: Be part of a fast-scaling company with global exposure and leadership opportunities.
  • Flexible Work Model: Hybrid setup that adapts to your personal and professional rhythm.
  • Learning & Development: Access to ODILO, language courses, and continuous upskilling.
  • Company Culture: A diverse and inclusive environment where ideas are heard, and achievements are celebrated.

Ready to join Seedtag and lead the LATAM Client Success strategy? Send us your CV and let's grow together.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Advertising Services

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