Director Product Manager

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

The HR Product & Technology team designs, develops, and implements technology that helps improve and engage the employee experience.

If you desire to improve the working lives of thousands of people by giving them better tools and experiences, enjoy finding and solving faults or risks in systems and processes, and aim to develop inspiring platform/product visions derived from business needs, market opportunities, and technology trends, this role is for you.

Are you a subject matter expert in Workday and other HR platforms? Do you enjoy using the Working Backwards method to decompose business requirements and customer experiences into features and functions that drive the platform/product roadmap? Do you enjoy working with Business Owners, Developers, and UX designers to define the details behind the business requirements?

• Makes use of research, user studies, metrics and competitive analysis to understand the software and business needs for product management
• Participates with the business in research and feedback to inform platform product and feature needs
• Identifies gaps and defines charters for new capabilities as required
• Compares features for competitive review to inform prioritization within a platform product release and makes trade-offs
• Identifies innovations or performs test and learn experiments to create new product opportunities
• Contributes near-term input for product management roadmaps
• Uses metrics as a feedback loop into the backlog priorities
• Dives deep into the work of the team and identifies short- and medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Exhibits expertise within the platform feature area and coordinates with interdependent teams
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
• Has visibility into the design of the user experience using Workday Integrations
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

• Passion for HR Technology - Workday Expert in three modules minimum and other HR technologies would be ideal
• A strong problem-solver, who uses both quantitative and qualitative methods to get things done
• Someone who wonders "what if?" or thinks "that's weird" and seeks to understand
• Experience in product management and creating features that make an impact
• Strong interpersonal and communication skills; able to build relationships across levels and functions in a geographically diverse team

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Mid-Senior level

• Full-time

• Product Management and Marketing

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet