Coordenador de Sinistros Property

Property Claims Coordinator

Do you dream of being part of a senior, high-performance team? If you have experience with property and advanced English, this is an excellent career opportunity for you

This is a hybrid role with the flexibility to work from our office in São Paulo 3 times a week.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Dealing with Property and Engineering claims, seeking adequate compensation and advances for clients, building solid relationships between all stakeholders;
• Developing proactive strategies for resolving processes, ensuring adequate treatment for Aon clients' claims;
• Developing training for clients and also providing in-house training when necessary;
• Ensuring that the necessary data is entered into the system for the correct management of processes and to guarantee the quality of information (your own claims as well as those of the team);
• Identifying and sharing insights into actionable claims and lessons learned through alerts to the technical team;
• Encouraging the team to constantly seek improvement in processes and ensuring delivery of existing SLAs in the area, including credit claims;
• Supporting the relationship team;
• Keeping claims management and internal areas aware of potential losses and process developments;
• Seeking technical and behavioral development;
• Understanding, developing and appropriately using claims key performance indicators and other data to monitor performance;
• Preparing presentations and other necessary demands for customers and the internal team;
• Focusing on continuous improvement of the customer experience;
• Teamwork, especially seeking integration and direction of the team, to support the Manager.

How this opportunity is different

Unique opportunity to coordinate a high-performance team, manage complex cases with significant clients, and have relationships with insurance companies and regulators.

Skills and experience that will lead to success

Advanced English desirable;

Academic background: Completed higher education;

Experience with Property, Engineering and Credit Claims;

Experience to lead with insurance, adjusters and/or Brokers;

Experience with people management.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email