Senior Supervisor, Technical Consultant

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In this role, you will be at the forefront of embedding intelligent AI-powered agents into Salesforce environments, enhancing customer interactions, automating complex business processes, and optimizing user experiences. This position combines Salesforce expertise with a focus on AI/Agentic-driven solutions. You will partner with customers, internal account teams, product experts, and cross‑functional stakeholders to translate business needs into AI-driven Salesforce agents that deliver measurable business outcomes. You will analyze requirements, design and implement Agentforce-powered agents within Salesforce, and continuously optimize the experience and performance to drive business value and adoption. The ideal candidate is customer-focused, self-driven, and excels in communication and collaboration, with the ability to build relationships and quickly adapt to new technologies. This role is for individuals with strong technical skills who want to grow their careers at Salesforce and work with autonomous agent technologies. They will be the primary contact for helping customers activate, use, and expand Agentforce in their organizations.

• Assess technical and business readiness and map organizational processes through direct customer engagement
• Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; build agents that meet compliance requirements, business logic, and customer experience goals
• Recommend opportunities to reengineer processes by combining AI agent capabilities with Salesforce automation tools such as Flows and OmniStudio
• Identify and provide recommendations on data strategy, data quality, governance (e.g., legal reviews, AI council), and software development lifecycle best practices
• Define and orchestrate agent actions, configure and maintain each agent's topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy
• Implement and configure leading large language models (LLMs) like GPT-4 for Salesforce agents
• Perform testing and refinement in customer environments throughout deployment to optimize agent performance
• Track performance metrics and user feedback; execute iterative improvements based on performance metrics to grow Agentforce consumption
• Build and maintain knowledge bases and technical documentation for internal and customer use
• Develop and implement standardized agent deployment processes; create and maintain integration patterns across Salesforce platforms
• Deliver guidance on best practices to ensure customers can self-sustain their Agentforce implementation
• Demonstrated exceptional communication and presentation skills with ability to influence at all levels, including executive and C-level
• Explain complex technical concepts in business-friendly terms to customers, and translate customer needs to internal partners

• 5+ years experience with cloud-based technologies and architecture principles
• Advanced or expert knowledge of Salesforce and Agentforce and AI
• Experience with Data Cloud or similar data integration platforms
• Other Salesforce Certifications such as Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud
• Solid understanding of AI concepts, especially conversational AI or intelligent agents
• Hands-on experience integrating Large Language Models (LLMs) or AI services into applications
• Experience with AI orchestration frameworks or prompt engineering
• Proactive learner with the ability to self-start on applying new technologies
• Ability to design scalable solutions for complex business requirements
• Strong debugging, optimization, and reliability skills for integrated AI-Salesforce solutions
• Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio
• Ability to troubleshoot and resolve technical issues with minimal disruption to client operations
• Ability to document technical processes, develop proofs of concept, and participate in Agile project planning
• Advising on best practices for application development, integration, and technical architecture

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Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Recruiting, hiring, and promotion decisions are fair and based on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other classifications protected by law.