Technical Support Engineer

2 semanas atrás

São Paulo, São Paulo, Brasil iMin Tempo inteiro
We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:
  • Technical Support & Troubleshooting:
    • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
    • Diagnose and troubleshoot issues across software, application, and hardware layers.
    • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
  • Field Deployment & Testing:
    • Assist in the installation, configuration, and validation of products at customer sites.
    • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
    • Collect and analyze customer feedback to support product improvement.
  • Customer Training & Enablement:
    • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
    • Create technical documentation, integration guides, and troubleshooting manuals.
  • Pre-Sales & Post-Sales Technical Support:
    • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
    • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
  • Cross-Team Collaboration:
    • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
    • Support internal testing and validation of new features and product releases.

Requirement:
  • Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
  • 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
  • Strong hands-on experience with Android OS, APK development, and SDK/API integration.
  • Practical experience with Android Studio development and debugging tools.
  • Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
  • Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
  • Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
  • Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
  • Excellent verbal and written communication skills.
  • Ability to explain complex technical issues clearly to non-technical stakeholders.
  • Strong organizational skills with the ability to manage multiple projects and priorities.
  • Ability to work independently and proactively in a fast-paced, customer-focused environment.
  • Strong problem-solving mindset and a passion for customer success.
#J-18808-Ljbffr

  • Technical Support Engineer

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro

    We are looking for an experienced professional to join our team as a technical support engineer.

  • Technical Support Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Technical Support Engineer - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at Microsoft Technical Support Engineer - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at Microsoft Get AI-powered advice on...

  • Technical Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Technical Support Engineer - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at Microsoft Technical Support Engineer - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at Microsoft Get AI-powered advice on...

  • Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Technical Support Engineer - Cybersecurity - Cloud ProtectionJoin to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at MicrosoftTechnical Support Engineer - Cybersecurity - Cloud ProtectionJoin to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at MicrosoftGet AI-powered advice on this job...

  • Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Technical Support Engineer - Cybersecurity - Cloud ProtectionJoin to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at MicrosoftTechnical Support Engineer - Cybersecurity - Cloud ProtectionJoin to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at MicrosoftGet AI-powered advice on this job...

  • Technical Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Technical Support Engineer - IDP (Remote) Join to apply for the Technical Support Engineer - IDP (Remote) role at CrowdStrike Technical Support Engineer - IDP (Remote) 2 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - IDP (Remote) role at CrowdStrike Get AI-powered advice on this job and more exclusive...

  • Technical Support Engineer

    Há 2 dias

    São Paulo, São Paulo, Brasil Perforce Software Tempo inteiro

    Join to apply for the Technical Support Engineer - Delphix role at Perforce Software Join to apply for the Technical Support Engineer - Delphix role at Perforce Software Get AI-powered advice on this job and more exclusive features. Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both...

  • Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Technical Support Engineer - IDP (Remote)Join to apply for the Technical Support Engineer - IDP (Remote) role at CrowdStrikeTechnical Support Engineer - IDP (Remote)2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer - IDP (Remote) role at CrowdStrikeGet AI-powered advice on this job and more exclusive features.As a...

  • Technical Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Join to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrike 3 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrike Get AI-powered advice on this job and more exclusive features. As a global leader in cybersecurity, CrowdStrike protects the people,...

  • Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Join to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrike3 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrikeGet AI-powered advice on this job and more exclusive features.As a global leader in cybersecurity, CrowdStrike protects the people, processes...