ITAM & ITOM Sr Technology Consultant

Join to apply for the ITAM & ITOM Sr Technology Consultant role at ServiceNow

• Lead technical solution design and delivery, ensuring scalable and maintainable implementations aligned with best practices.
• Translate customer business requirements into robust ServiceNow solutions, guiding the client on ITAM and ITOM adoption and maturity.
• Configure and implement ServiceNow out of the box functionalities, ensuring solutions are tested and validated before delivery.
• Provide thought leadership, mentor other consultants, and act as a trusted advisor for complex customer engagements; leverage deep knowledge of IT processes.
• Apply ITIL and infrastructure knowledge (servers, middleware, databases, networks, cloud, and Kubernetes) to integrate ServiceNow solutions with customer environments.
• Drive adoption and business value realization, working closely with client stakeholders to ensure successful deployments.
• Focus Areas include IT Asset Management (HAM and SAM) covering lifecycle management, procurement to disposal, license optimization, and compliance for major vendors (Adobe, Microsoft, Oracle, IBM); IT Operations Management (Discovery, Service Mapping, Event Management, CMDB, CSDM and Integrations) including building and maintaining CMDB, aligning with CSDM, leveraging Service Graph Connectors, Spokes and other native integrations plus custom solutions; Security Operations (SecOps) with incident response, vulnerability management, threat intelligence, and security workflows.
• This is an exciting opportunity to join a high-impact team where you will influence major client transformations and expand your expertise across the ServiceNow ecosystem.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI''s potential impact on the function or industry.
• Solid ServiceNow expertise in Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management, CMDB, CSDM and CMDB Integrations including Spokes, Service Graph Connectors and custom integrations
• Advanced knowledge of JavaScript for scripting and customization
• Strong knowledge of IT Asset Lifecycle Management covering procurement to disposal
• Solid experience in software license management across key vendors including Adobe, Microsoft, Oracle and IBM; strong infrastructure background including ITIL processes, middleware, databases, servers (Windows and Linux), Kubernetes, networking, and cloud platforms
• Advanced English verbal and written
• Desirable Advanced Spanish Knowledge or experience with ServiceNow SecOps covering Vulnerability Response, Incident Response and Threat Intelligence

• CSA Certified System Administrator
• CAD Certified Application Developer
• CIS Discovery
• CIS Service Mapping
• CIS Event Management
• CIS HAM
• CIS SAM
• CTA Technical Architect

• Work Personas — We support a distributed workforce with flexible, remote, or in-office arrangements. Eligibility is determined by work location and may involve distance checks between residence and the nearest ServiceNow office.
• Equal Opportunity Employer — ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered as required by law.
• Accommodations — If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
• Export Control Regulations — Some positions require access to controlled technology subject to export control regulations. ServiceNow may obtain export control approvals as required.

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