CX Sr. Product Manager, Shopping Experience

CX Sr. Product Manager, Shopping Experience

Join to apply for the CX Sr. Product Manager, Shopping Experience role at Amazon

CX Sr. Product Manager, Shopping Experience

Join to apply for the CX Sr. Product Manager, Shopping Experience role at Amazon

Description

Would you like to change the lives of customers for the better? Do you take pride in solving hard problems? Can you influence people from various parts of organization, e.g. Business, Technology, Finance, Operations, to come together, align and deliver on a common goal?

Description

Would you like to change the lives of customers for the better? Do you take pride in solving hard problems? Can you influence people from various parts of organization, e.g. Business, Technology, Finance, Operations, to come together, align and deliver on a common goal?

Brazil Shopping Experience team is looking for a passionate, talented Senior Product Manager to build solutions in the Category Customer Experience domain. The Sr PM will own roadmap to enhance customer experience for specific category needs, planning strategic initiatives from scratch, building PRFAQs and delivering designed solutions. She/He is expected to coordinate and prioritize multiple products.

To succeed in this role, person needs to navigate the corporation to identify opportunities, benchmark across internal and external teams, influence organization to deploy solutions, and to partner with tech teams from design to product delivery.

Fluent English is required.

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'.

Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon 'It's always Day1'. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities.

Key job responsibilities

Projects for this role includes developing and driving new initiatives with the following responsibility:

• Prioritize effectively product investments considering development effort and product benefit
• Write PRFAQs, BRDs, capturing cross functional product requirements (Tax, Accounting, Legal, Operations, Business) for a successful launch
• Own roadmap and drive prioritization discussions with senior leaders whenever needed
• Drive alignment between stakeholders with conflicting priorities, capturing inputs and feedbacks from them along the way
• Scale worldwide solutions by adapting them to Brazil, being an important advocate for Emerging Countries experience and scaling it through businesses teams.
• Drive product adoption post launch
• You will collaborate with partner teams to ensure that we take data based decisions toward goals
• Probe numbers and develop a deep understanding of the KPIs affected by Supply Chain launches
• Refine requirements during development whenever needed, partnering with tech teams to ensure a successful launch within the bandwidth reserved for the project
• Effectively communicate progress across the organization
  
  

A day in the life

The ideal candidate will possess a background of strong product/program management, demonstrates a passion for working on behalf of customers and environment, is very self-driven, enjoys and excels at dealing with ambiguity, has a track record of on-time delivery of cross-functional projects, and has the ability to operate independently and autonomously. The candidate demonstrates the ability to make decisions based on data and is able to influence multiple stakeholders. The ideal candidate possesses a track record of successful relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, thinking big, and a bias for action will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience working across functional teams and senior stakeholders
• Strong analytical skills
  
  

Preferred Qualifications

• Experience with end to end product delivery
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A2877581Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionPurchasing, Supply Chain, and Information Technology
• IndustriesSoftware Development

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