Human Resources Associate

4 semanas atrás

Brasília, Distrito Federal, Brasil OperationsArmy Tempo inteiro
About the job Human Resources Associate (Brazil)

On-Call HR Support Specialist (Fully Remote, Part-Time)

We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours. This role ensures that employees receive timely support and proper triage of HR inquiries outside regular business hours. It is critical to maintaining operational continuity in a fast-paced environment.

Role Overview

As an On-Call HR Support Specialist, you will serve as the first line of support during evenings, weekends, or holidays. You will triage incoming issues, resolve routine questions, and escalate urgent matters when needed. Your work will support employee satisfaction and help streamline internal HR processes.

What You Will Do

Off-Hours HR Support and Triage

Monitor and respond to HR-related emails during assigned hours

Prioritize issues and maintain a follow-up list for the HR Generalist

Provide accurate, timely information related to:

Overtime and scheduling policies

Health insurance and employee benefits

Other routine HR topics

Escalate urgent matters based on established protocols

Update and maintain a dynamic FAQ dashboard to reduce repeat inquiries

What We Are Looking For

Must-Have Experience

2 or more years of experience in HR or customer support, ideally in a 24/7 or shift-based environment

Strong knowledge of HR operations, benefits, and timekeeping practices

Excellent written English and strong organizational habits

Able to work independently and respond reliably during off-hours

Proficient with tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive

Nice to Have

Experience supporting remote or distributed teams

Familiarity with knowledge base or internal documentation tools

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