Account Manager

At EBANX, you'll help expand access to payments and technology in some of the world's most dynamic markets. We're a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you're looking to be part of a company that's transforming the future of payments with clarity, ambition, and real-world impact — we'd love to meet you.

Our Commercial team is responsible for connecting merchants who are reshaping the most promising markets around the world. From prospecting to long-term relationship management, we ensure every partner grows with us and achieves consistent results.

It's the talent, dedication, and strategic mindset of this team that build lasting partnerships and drive real impact across the markets we serve.

• Managing current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans;
• Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship;
• Develop and maintain a trusted relationship, acting as the voice of the customer: learning merchants' product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams
• Outstanding internal and external communication - respond to client's demands and correctly address, convey compelling value propositions, inform merchants of EBANX's product roadmap, ability to communicate sensitive news to the merchant;
• Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
• Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability;
• Maintain a strong understanding of our competitive landscape and business strategy
• Diligently report on sales pipeline progression within ; requires a high level of organization
• Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness;
• At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism;
• Reporting directly to the Leader of Merchant Success.

• Experience as Account Manager or Business Development with a tenure of exceeding targets;
• Must have experience in payments;
• Understanding of merchant payment environment and needs;
• Analytical skills, high level of organization, attention to details;
• Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline.
• Ability to translate CRM and data insights into actionable account or territory strategies.
• A self-starter who is comfortable in an entrepreneurial and fast paced setting;
• Tenacious and resilient with a positive, solution-oriented attitude;
• Confident, articulate, and professional communication, presentation, and persuasion skills;
• Excellent planning,prioritization, and time management discipline;
• Must have a valid passport and be willing to travel (up to 30% of the time);
• Fluent English (we will test it). A secondary language is a plus.

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

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