AI Engineer

Overview

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The freight brokerage industry has exploded in recent years, growing from a mere 6% to over 20% of US truck freight in just a decade, now valued at $21 billion. Freight brokers typically allocate up to 90% of their time to operational back-office tasks, leaving only 10% for revenue-generating activities. By combining AI with human oversight, we can streamline these back-office processes and drive significant operational efficiencies.

Freight Hero is funded and supported by AI Fund, based in Palo Alto, California. AI Fund is a team of diligent innovators who build great companies that move humanity forward by accelerating the adoption of AI. Founded by Dr. Andrew Ng, AI Fund is a startup studio focused on resolving problems to move the world forward. We build new AI companies to bridge AI technology and critical applications. Just as electricity transformed numerous industries, AI and AI Fund are poised to do the same.

What We Seek

We are looking for an AI Engineer to the development and evolution of Freight Hero's core AI capabilities. You will work directly with the CEO to design a strategic roadmap for integrating AI into our platform—empowering human agents, automating complex workflows, and enhancing operational efficiency across the freight brokerage lifecycle. As the owner of our AI stack, you will make critical architectural decisions, experiment with cutting-edge tools, and iteratively improve our systems for real-world logistics execution.

What You Will Be Doing

• Own the AI Stack – Lead the architecture, development, and continual refinement of Freight Hero's AI capabilities, including data pipelines, model training, and real-time inference systems.
• Define the Strategic Vision – Establish the long-term roadmap for how AI can augment or automate broker workflows, from task automation to predictive analytics and agentic systems.
• Build and deploy AI-powered systems and tools—from internal operator assistants (e.g. summarization, internal copilots) to task-oriented agents (e.g. workflow routing, escalation flows) and real-time voice interfaces for interacting with external stakeholders. Leverage foundational models, fine-tuned LLMs, and open-source frameworks to support high-volume, high-reliability logistics use cases.
• Prototype, Validate, and Iterate – Rapidly develop MVPs, conduct real-world pilots, gather feedback, and fine-tune models and flows for reliability and compliance with industry norms.
• Optimize for Human-in-the-Loop Performance – Design workflows that integrate seamlessly with Freight Hero's augmented operations team, empowering human agents while offloading repetitive tasks.
• Integrate with the Freight Ecosystem – Ensure your AI systems communicate effectively with TMS platforms, VOIP systems, CRMs, and broker operations tools, creating a seamless data and workflow layer.
• Build for Scale and Resilience – Architect scalable, cloud-native infrastructure that can handle concurrent sessions and asynchronous callbacks in real time.
• Collaborate Cross-Functionally – Work alongside operations, product, and engineering to align AI capabilities with business goals, SLA requirements, and user experience priorities.
• Stay Ahead of the Curve – Constantly evaluate advancements in AI, machine learning tooling, and infrastructure to keep Freight Hero on the cutting edge.

What You Must Bring

• English Proficiency – Strong written and verbal English communication skills required.
• LLM & Agentic Workflow Experience – Deep understanding of agentic workflow orchestration, prompt engineering, memory handling, and multi-turn conversation design using open-source or commercial stacks.
• Product Ownership Mindset – Ability to define what to build and why, balancing technical feasibility with operational impact and end-user delight.
• Startup Grit – Experience building from scratch in early-stage or high-velocity environments; comfortable wearing multiple hats and moving fast.
• Human-Centric Automation – Passion for blending AI with human judgment—designing systems that enhance rather than replace frontline workers.
• Cross-Functional Collaboration – Strong communication skills and a bias toward action when aligning with business stakeholders and operations teams.

Nice To Haves Include

• Freight/Logistics Domain Familiarity – Prior experience or demonstrated interest in freight, logistics, or back-office automation.

Characteristics We Value

• Accountability – An obligation or willingness to accept responsibility with integrity.
• Leadership – Ability to influence others and lead the team to a brighter future.
• Grit – Ability to persevere through challenges and maintain performance under pressure.
• Scrappy – Takes initiative and gets things done with limited resources in ambiguous environments.
• Ownership Orientation – Demonstrated extreme ownership and results-driven mindset.

Equal Employment Opportunity

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by applicable law. We believe that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industries: Transportation, Logistics, Supply Chain and Storage and Software Development

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