Technical Support Analyst

3 semanas atrás

São Paulo, São Paulo, Brasil Yuno Tempo inteiro

Remote, Brazil, Full Time, Individual Contributor, 1 year of experience

Who We Are

At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.

Shape your future with Yuno

We are orchestrating a high-performing team If you are an Customer Support Analyst passionate about innovation, joining Yuno will allow you to transform your passion into impactful solutions, contributing to our global expansion.

As a Customer Support Analyst, you will be part of the Implementation & Technical Account Management Team.

Your challenge at Yuno

  • Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate.
  • Prevent critical incidents before they impact clients.
  • Provide data-driven insights and propose improvements, positioning the NOC as a strategic team.
  • Create standardized processes that ensure operational excellence and enable scalability.
  • Ensure continuous operational coverage with well-defined shifts and seamless handovers.
  • Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary.

Skills you need

  • Basic knowledge of monitoring tools.
  • Passionate about technology.
  • Proficiency in Jira.
  • Customer empathy and focus.
  • Problem-solving skills.
  • Fluent in English.

What we offer at Yuno

  • Competitive Compensation
  • Remote work — you can work from anywhere
  • Home Office Bonus — a one-time allowance to help you create your ideal home office.
  • Work equipment
  • Stock options
  • Health Plan, wherever you are
  • Flexible days off
  • Language, professional, and personal growth courses
#J-18808-Ljbffr

  • Technical Support Analyst

    Há 2 dias

    São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro

    Technical Support Analyst (Product Support Analyst)Join to apply for the Technical Support Analyst (Product Support Analyst) role at Danaher Life SciencesIn This Role, You Will Have The Opportunity ToTechnical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and...

  • Technical Support Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro

    Technical Support Analyst (Product Support Analyst)Join to apply for the Technical Support Analyst (Product Support Analyst) role at Danaher Life SciencesIn This Role, You Will Have The Opportunity ToTechnical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and...

  • Technical Support Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro

    Technical Support Analyst (Product Support Analyst) Join to apply for the Technical Support Analyst (Product Support Analyst) role at Danaher Life Sciences In This Role, You Will Have The Opportunity To Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via...

  • Junior Support Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil LexisNexis Risk Solutions Tempo inteiro

    Customer Service & OperationsJunior Support Analyst As a TSS, you will be the escalation point for advanced technical issues and escalated customer service issues. You will serve as Tier 2 support for the Technical Support Analysts (TSA) and the Technical

  • Junior Support Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil RELX Tempo inteiro

    Join to apply for the Junior Support Analyst role at RELX . As a TSS, you will be the escalation point for advanced technical issues and escalated customer service issues. You will support the Technical Support Analysts (TSA) and Technical

  • Technical Support Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro

    OverviewJoin to apply for the Technical Support Analyst role at Danaher Life Sciences.As part of Cepheid, one of Danaher's 15+ operating companies, our work saves lives—and we're united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher's system of...

  • Technical Support Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro

    Overview Join to apply for the Technical Support Analyst role at Danaher Life Sciences . As part of Cepheid, one of Danaher's 15+ operating companies, our work saves lives—and we're united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher's system of...

  • Technical Support Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$90.000 - R$121.000

    Technical Support SpecialistThis role involves serving as the escalation point for advanced technical issues and escalated customer service inquiries. You will be responsible for providing tier 2 support for technical issues, collaborating with technical support analysts to resolve complex problems.The ideal candidate will have strong analytical and...

  • Applications Technical Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeApplications Tempo inteiro

    Job Title: Applications Technical Analyst">As a key member of our team, you will play a vital role in ensuring the seamless operation of our applications. You will be responsible for providing technical and business support to users, utilizing your knowledge of apps support procedures and concepts to field issues and queries.],

  • Technical Analyst

    Há 2 dias

    São Paulo, São Paulo, Brasil Vaga Para Technical Analystna Exadel Tempo inteiro

    We are looking for aFunctional Analystto join our Technology department in a financial institution. This professional will be responsible for gathering and analyzing requirements, supporting the implementation of technological solutions that align with the company's strategic goals. The Functional Analyst will work on large-scale projects, focusing on...