Senior Sales Engineer

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other everyday and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

This position, "SecOps SE Brasil," will drive the strategy around customers and Partners in Brazil for SecOps portfolio. The SE will improve the sales process with abilities to recommend the best options and push Sophos customer success.

Understanding how Sophos products and solutions can help to cover the main cybersecurity requirements for our customers is required. The Commercial SE needs to have several IT and security knowledge, technical skills and expertise to add value when delivering training. Understanding and replicating complex network topologies is essential for adapting the technical and theoretical content during the training delivery.

As a Solutions Engineer (SE), you will be the technical linchpin in pre-sales and onboarding—helping customers architect, deploy, and adopt Taegis solutions effectively. You'll work cross-functionally with sales, product, and onboarding teams to deliver tailored, high-impact security outcomes.

The geographical scope is Brazil interacting with the local sales teams, distributors, partners, and/or customers, and any internal department needed to improve the technical capabilities.

• Pre‑Sales Technical Advocacy
• Collaborate with sales teams to evaluate customer needs and propose tailored Taegis solution architectures.
• Present technical demos and proof-of-concepts that highlight Taegis's XDR, MDR, SIEM, and open platform capabilities.
• Customer Onboarding & Deployment
• Support deployment planning, including endpoint agents (e.g., Red Cloak), data collectors, and integration with cloud & network telemetry.
• Partner with Customer Success Managers (CSMs) to validate requirements and ensure smooth deployment and transition to steady-state operation.
• Technical Enablement & Enablement
• Conduct hands-on training sessions, create technical content (e.g., guides, videos), and mentor both customers and internal teams.
• Support & Collaboration
• Serve as an escalation point for complex deployment or integration issues, working closely with engineering and product teams.
• Document solutions, best practices, and knowledge base articles to enhance customer success.

• Minimum Requirements:
• 3+ years in technical presales, deployment engineering, or product support roles—ideally within cybersecurity or SaaS environments.
• Hands-on experience with endpoint security, threat detection platforms, and integration of telemetry sources (endpoint, network, cloud).
• Proficiency with UNIX/Linux environments (shell, logs, tools).
• Cloud infrastructure familiarity: AWS, Kubernetes, or similar platforms.
• Strong organization, communication, and customer-facing skills—able to explain technical concepts across audiences.
• Preferred Skills:
• Scripting/automation capabilities (Python, Bash, Perl, SQL); experience building internal tools or facilitating deployments.
• Networking foundation: TCP/IP, GRE, firewalls, intrusion detection concepts, routing, load balancing.
• Familiarity with cybersecurity platforms: XDR, SIEM, MDR, SOAR, threat intelligence frameworks.
• Interest or exposure to data-driven security tools and machine learning (e.g., triage, prioritization engines) as applied in Taegis.
• Strong Portuguese and English communication skills, both written and verbal.
• Strong analytical skills, oriented to details.
• Highly organized, multi-tasking skills required.
• Adaptable and flexible, operating in a fast-paced, dynamic environment and work well under pressure.
• 50-60% occasional travel occasionally for training and special engagements
• MS Word, PowerPoint and Excel skills.
• Knowledge of Sophos products, a plus.

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At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don\'t check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don\'t let a checklist hold you back –we encourage you to apply.

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

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