L2 Electrotechnical Support Engineer, part-time

1 dia atrás

Brasília, Distrito Federal, Brasil SupportYourApp Tempo parcial
Overview

Join our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do
  • Provide exceptional technical support via calls and emails
  • Assume ownership of technical issues
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
  • Maintain working knowledge of our client\'s products and services
  • Support on-site activities for both technicians, customers, and subcontractors
  • Manage and maintain updated records of failures, maintenance activities, and bugs
What you need to succeed in this role
  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2-4 years of prior experience in technical support, field service or related technical role
  • Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing) is a must
  • Experience communicating with electricians, contractors or technically-minded customers
  • Familiarity with construction plans or wiring schematics
  • Experience with Google Workspace, Help Scout (or similar ticketing system)
  • Experience with Pipeline Deals CRM and QuickBooks
  • Excellent interpersonal skills
Will be a great plus
  • Strong troubleshooting and problem-solving skills, attention to detail
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level
  • Mid-Senior level
Employment type
  • Part-time
Job function
  • Customer Service
  • Industries IT Services and IT Consulting

#J-18808-Ljbffr

  • Part-time Electrotechnical Support Specialist

    Há 24 horas

    Brasília, Distrito Federal, Brasil beBeeElectrotechnical Tempo parcial US$35.000 - US$55.000

    Job Title: Electrotechnical Support SpecialistRole Overview:We are seeking a part-time Electrotechnical Support Specialist to join our team. In this role, you will provide technical support to customers via calls and emails.Your primary responsibility will be to resolve technical issues, gather data, and maintain updated records of failures, maintenance...

  • Part-time Education Librarian

    1 semana atrás

    Brasília, Distrito Federal, Brasil beBeeLibrary Tempo parcial R$45.000 - R$60.000

    Job OpportunityWe are seeking an exceptional individual to join our educational team as a part-time Library Assistant.To be successful in this role, candidates should possess experience working in education and with children. They must also demonstrate excellent library services skills, including conducting daily sessions to promote reading and scanning...

  • 872 - Intune Engineer

    Há 6 dias

    Brasília, Distrito Federal, Brasil Venon Solutions Tempo inteiro US$50.000 - US$100.000 por ano

    About the job #872 - Intune Engineer Job opportunity only available for Latin America residents. QualificationsB2 English level or higher Experience with Microsoft Intune for device onboarding, configuration, and management Experience with Mobile Device Management (MDM) and Endpoint Management solutions Experience with Windows 10/11 device...

  • Software Engineer II, Platform

    Há 6 dias

    Brasília, Distrito Federal, Brasil Teachable Tempo inteiro R$500.000 - R$1.000.000 por ano

    What is Teachable? Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly...

  • Senior FullStack Engineer

    4 semanas atrás

    Brasília, Distrito Federal, Brasil CI&T Software S.A. Tempo inteiro

    Senior FullStack Engineer (.NET, Angular and AWS), BrazilWe are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.We are looking for a Senior...

  • Library Technical Assistant, Part-time

    1 semana atrás

    Brasília, Distrito Federal, Brasil The British School of Brasilia Tempo parcial

    The British Schools Foundation (BSF) and all BSF schools are committed to safeguarding and promoting the welfare of children. Applicants must be prepared to undergo stringent child protection screening including checks with past employers. Ideal candidates should have experience working in education and with children. Main Duties: Ensures that library...

  • Sophisticated Software Engineer

    Há 6 dias

    Brasília, Distrito Federal, Brasil beBeeBackend Tempo inteiro R$100.000 - R$120.000

    Senior Backend DeveloperWe're seeking a highly skilled Senior Python Backend Engineer to join our remote-first team. As a senior member of our engineering team, you will take ownership of features and architecture, work on cloud infrastructure, and collaborate closely with a global team of engineers.Key Responsibilities:Building and refining scalable backend...

  • Multilingual Technical Support Specialist

    Há 6 dias

    Brasília, Distrito Federal, Brasil beBeeSupportConsultant Tempo inteiro US$5.000 - US$10.000

    Technical Support Consultant Job OpportunityWe are seeking an experienced Technical Support Consultant to join our team. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work effectively in a fast-paced environment.Job Responsibilities:Provide technical support via calls, chats, and emails to...

  • Full Stack Engineer

    4 semanas atrás

    Brasília, Distrito Federal, Brasil AgileEngine Tempo inteiro

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has...

  • Senior Fullstack Engineer

    4 semanas atrás

    Brasília, Distrito Federal, Brasil Fusemachines Tempo inteiro

    11 hours ago Be among the first 25 applicantsJob Title: Senior Fullstack Engineer (Node.js / React.js / Firebase)Location: Remote | Full-timeWe're hiring a Senior Software Engineer with expertise in Node.js, React.js, and Firebase to lead key technical initiatives on our engineering team. This role is ideal for someone who enjoys building and scaling...