Technical Support Engineer

3 semanas atrás

São Paulo, São Paulo, Brasil Delphix Tempo inteiro
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Mark Coggle, Senior Manager, Technical Support for the Delphix technical support team at Perforce is searching for a Technical Support Engineer to join the team. We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products. If you thrive on solving complex issues, collaborating with a supportive team of experienced engineers and continually expanding your knowledge, we can promise an environment where all this will become a part of your everyday, resulting in a rewarding and developing career, with a team who care about our customers and our colleagues. Requirements:
  • 3+ years of experience & related education
  • Must be willing to work US Pacific time hours (1 PM – 9 PM in Brazil (Brasília/São Paulo time)
  • Technical degree (CS/IT/Eng/ITSec) or equivalent experience
  • Strong customer relationship & interpersonal skills
  • Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
  • Demonstrated history of strong analytical, troubleshooting, and debugging skills
  • Unix and Linux system administration skills
  • Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server
  • Operating System Skills: Linux, Unix, Windows Server
  • Network Troubleshooting (TCP/IP, routing protocols)
  • Awareness and understanding of related emerging technologies and practices Preferred, but not required:
  • Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations) or Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning)
  • Experience with data virtualization, hypervisors and cloud
  • Ability to read "C" or Java code
  • Ability to script in Shell, Python, etc.
  • Experience with data masking or ETL technologies
  • Experience troubleshooting distributed components/services and log analysis
  • Experience with crash dump analysis for Unix
  • Experience with ZFS
  • Data storage, backup, and/or archiving knowledge
Come work with us Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
#J-18808-Ljbffr

  • Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Perforce Software Tempo inteiro

    Join to apply for the Technical Support Engineer - Delphix role at Perforce SoftwareJoin to apply for the Technical Support Engineer - Delphix role at Perforce SoftwareGet AI-powered advice on this job and more exclusive features.Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both...

  • Technical Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Technical Support Engineer - IDP (Remote)Join to apply for the Technical Support Engineer - IDP (Remote) role at CrowdStrikeTechnical Support Engineer - IDP (Remote)2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer - IDP (Remote) role at CrowdStrikeGet AI-powered advice on this job and more exclusive features.As a...

  • Technical Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Join to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrike3 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer - LogScale (Remote) role at CrowdStrikeGet AI-powered advice on this job and more exclusive features.As a global leader in cybersecurity, CrowdStrike protects the people, processes...

  • Technical Support Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Trustonic Tempo inteiro R$40.000 - R$60.000 por ano

    Company Description Who we are...At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves on...

  • Technical Support Engineer

    Há 5 dias

    São Paulo, São Paulo, Brasil Trustonic Tempo inteiro R$60.000 - R$80.000 por ano

    Company DescriptionWho we are...At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves on...

  • Technical Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Insider. Tempo inteiro

    Overview Join to apply for the Technical Support Engineer - Brazil role at Insider . Location: São Paulo, SP Role Description As a Technical Support Engineer, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role you should be an excellent...

  • Technical Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Trustonic Tempo inteiro

    OverviewTrustonic is a global technology company delivering products that make a difference, from enabling access to internet-enabled smartphones for low-income families to protecting the safety and integrity of vehicles and devices. We value diversity, flexibility, and teamwork, and we are committed to equal opportunity and a culture code that emphasizes...

  • Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Trustonic Tempo inteiro

    Overview Trustonic is a global technology company delivering products that make a difference, from enabling access to internet-enabled smartphones for low-income families to protecting the safety and integrity of vehicles and devices. We value diversity, flexibility, and teamwork, and we are committed to equal opportunity and a culture code that emphasizes...

  • Senior Technical Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil GRAPHISOFT SE Tempo inteiro

    Senior Technical Support Engineer - Tier 2About GraphisoftGraphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets....

  • Senior Technical Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil GRAPHISOFT SE Tempo inteiro

    Senior Technical Support Engineer - Tier 2About GraphisoftGraphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets....