GFOCC Tech

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support data centers, servers, storage, networking, power, and cooling equipment to ensure continuous customer access to cloud services. We work on challenging problems, managing variables impacting supply chains, and seek talented individuals to join us.

You will be part of a diverse team of engineers, supply chain specialists, security experts, and operations managers. Your role will involve collaborating across AWS to uphold safety, security, and cost-efficiency standards, fostering an inclusive culture that encourages innovation and ownership.

A100 Row Serviços de Dados BRA is looking for a motivated, technically skilled individual to provide remote support for non-core Data Center operations, including Edge, Outpost, and Local Zones. This role demands advanced technical skills, problem-solving abilities, excellent communication, and efficiency in ensuring seamless operations.

About You:

• You are autonomous, detail-oriented, with excellent communication skills to articulate technical concepts clearly to stakeholders.
• You proactively approach challenges and can navigate complex technical environments.
• You have experience supervising colocation operators for infrastructure maintenance.
• You are proficient in first-level troubleshooting for facility and rack-level events.
• You can build and maintain strong relationships with internal and external teams.
• You have hands-on technical experience and can efficiently diagnose and resolve issues.
• You are capable of working with global teams, understanding diverse cultural perspectives.
• You understand support concepts like ticketing systems, root cause analysis, and task prioritization.

Key job responsibilities

As a GFOCC Tech, you will monitor and service non-core Data Center infrastructure remotely, ensuring operational excellence and implementing improvements.

A day in the life

• Remote troubleshooting of network and compute infrastructure.
• Triaging and repairing server and network hardware with on-ground support.
• Providing 24x7 on-call support for critical issues.
• Coordinating with remote hands & eyes for infrastructure issues.
• Participating in small improvement projects.
• Building relationships with remote facilities for swift response.
• Supporting site scaling projects and vendor guidance.

About the team

We value diverse experiences and encourage candidates from all backgrounds to apply, even if they do not meet all listed qualifications.

Why AWS?

AWS is the world's leading cloud platform, trusted by startups and Fortune 500 companies alike, continuously innovating to meet customer needs.

Inclusive Culture and Career Growth

We foster a culture of learning, inclusion, and mentorship, with resources to support your professional development.

Work/Life Harmony

We promote flexible work arrangements to support your personal and professional life.

Minimum Requirements:

• 2+ years of hardware troubleshooting and repair experience.
• 1+ years of networking experience.
• High school diploma or equivalent.
• Effective customer communication skills and ability to work under pressure.

For accommodations, visit this link.

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