Customer Service Specialist
Há 1 mês
A Fintalk é uma startup de tecnologia que nasceu para impactar positivamente a vida das pessoas por meio de uma comunicação humanizada e inclusiva. Nosso objetivo é descomplicar a comunicação digital oferecendo a melhor solução conversacional: uma plataforma completa, simples, resolutiva e acolhedora.
Nossa Cultura
Acreditamos que o ser do negócio são as pessoas. Por isso, temos uma cultura alinhada pelos seguintes valores:
🤗 Obsessão pelo cliente
❓Não ter medo de errar
🤝Trabalho em equipe
🤓Curiosidade em estudar e humildade para aprender
🚀Autonomia e obstinação
Junte-se a nós como Customer Service Specialist da Fintalk. Neste papel, você será peça chave na customização e automatização de processos na plataforma de CSM (Customer Service Management) da Fintalk, participando ativamente na concepção e execução de soluções inovadoras e eficientes. Procuramos um profissional que combine habilidades técnicas aprofundadas com uma paixão por resolver problemas complexos e melhorar continuamente a vida de nossos clientes Atividades gerais:- Solução de Problemas: Se tornando a refrência da ferramenta na Fintalk, propor melhores praticas e idealizar caminhos para entregar soluções ideais para os clientes;
- Parametrizar a Plataforma: Configurar via front estuturas de tickets, atendimento, filas, usuários, dashboards entre outros;
- Personalização Avançada da Plataforma: Configurar visões avançadas por meio de estruturas JSON documentadas;
- Gerenciar Tabelas: Ser responsável pela gestão de databases gerados por meio de formulários e importação de dados, garantindo a qualidade de leitura e atualização dos mesmos;
- Automatizar ações de forma integrada: Criar triggers e workflows (n8n) que permitam automatizar ações realizadas na plataforma por meio de integração a APIs externas e APIs nativas do CSM Fintalk.
- Experiência com JavaScript;
- Experiência em criação e/ou configuração de páginas web e sistemas web amigáveis para usuários;
- Experiência em solução de problemas complexos;
- Experiência em automação de processos.
- Formação em Ciência da Computação, Engenharia de Sistemas, ou áreas afins.
- Ter experiência prévia com softwares que permitam a integração e automação de tarefas entre aplicativos e serviços online. (Microsoft Power Automate, n8n, zapier, etc);
- Facilidade de aprender novas ferramentas, sendo um "fuçador" nato;
- Experiência com plataformas de ITSM e/ou gestão de serviços e incidentes;
- Pessoas curiosas, apaixonadas pelo que fazem e com uma variedade de habilidades;
- Bom relacionamento interpessoal e comunicação;
- Foco na entrega e solução de problemas, com o objetivo de agregar valor ao projeto e ao cliente.
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