Real Time Analyst | Workforce Management

Há 1 mês


Brasília, Brasil Clipboard Health Tempo inteiro

About the Role

The Real Time Analyst lives in the Customer Operations Workforce Management team and is responsible for managing the queue and making sure that the Service Level Agreements for various programs are met.
Part of his duties are onboarding and offboarding of agents from tools such as Zendesk and Five9, managing access to CBH tools and systems, overseeing time off tracking and attendance adherence, and performing analysis whenever Service Level Agreements



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