Vaga De Buyer Team Lead

Há 1 mês


Curitiba, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro
Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Key Responsibilities
  1. Support process by managing transactions as per required quality standards.
  2. Field all incoming help requests from clients via telephone and/or emails in a courteous manner.
  3. Document all pertinent end user identification information, including name, department, contact


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