Bpo Manager – Customer Service

4 semanas atrás


Vitória, Espírito Santo, Brasil Kuaishou Technology Tempo inteiro

Key Responsibilities:

  • Manage day-to-day operations of the BPO team delivering customer service across multiple platforms (email, chat, social media, Reclame Aqui, etc.).
  • Ensure adherence to SLA/KPI metrics including First Response Time, Resolution Time, CSAT, and complaint closure rates.
  • Collaborate with internal teams (Legal, Product, Marketing, PR and Safety) to align customer experience strategies and policies.
  • Oversee end-to-end complaint


  • Vitória, Espírito Santo, Brasil Kuaishou Technology Tempo inteiro

    Direct message the job poster from Kuaishou Technology Manage day-to-day operations of the BPO team delivering customer service across multiple platforms (email, chat, social media, Reclame Aqui, etc.). Ensure adherence to SLA/KPI metrics including First Response Time, Resolution Time, CSAT, and complaint closure rates. Collaborate with internal teams...

  • Project Manager

    Há 2 dias


    Vitória, Espírito Santo, Brasil Trantor Tempo inteiro

    PROJECT MANAGER – Professional Services Job Description The Professional Services Project Manager will lead projects and programs as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget.You will drive customer deployment projects including program, process...

  • Digital Sales Manager

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Nobel Biocare Tempo inteiro

    Operating Company: Nobel BiocareLocation: Victoria,BC,CADate Posted: February 18, 2025Req Number: R5022282**JOB SUMMARY**:The **Digital Sales Manager (DSM)**represents Envista's digital hardware, consumable, software offerings to end-customers. The DSM is extremely focused on driving unit purchases of Nobel Biocare's Dexis IOS solution, SprintRay 3D Printing...


  • Vitória, Espírito Santo, Brasil Alcon Tempo inteiro

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...

  • Account Manager, Surgical

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Alcon Tempo inteiro

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...


  • Vitória, Espírito Santo, Brasil beBeeTechnical Tempo inteiro

    Technical Team Manager Job DescriptionThe TRG Team in Spain is seeking a highly skilled Technical Team Manager to support the management team. The ideal candidate will have at least 4 years of line management experience and be fluent in Spanish and English.Key Responsibilities:Manage teams to meet SLA performance targets.Maintain and improve customer...

  • Partner Manager

    2 semanas atrás


    Vitória, Espírito Santo, Brasil umClique Tempo inteiro

    Partner Manager - Assessor(a) de ParceriasPartner Manager - Assessor(a) de ParceriasSe você é alguém com excelentes habilidades de comunicação, é apaixonado(a) por negociações, adora estabelecer relacionamentos sólidos e busca constantemente novas oportunidades de negócio, essa é a vaga perfeita para vocêComo Partner Manager, suas principais...

  • Partner Manager

    Há 3 dias


    Vitória, Espírito Santo, Brasil umClique Tempo inteiro

    Partner Manager - Assessor(a) de Parcerias Partner Manager - Assessor(a) de Parcerias Se você é alguém com excelentes habilidades de comunicação, é apaixonado(a) por negociações, adora estabelecer relacionamentos sólidos e busca constantemente novas oportunidades de negócio, essa é a vaga perfeita para você Como Partner Manager, suas principais...

  • Trainee Shift Manager

    1 dia atrás


    Vitória, Espírito Santo, Brasil Qube Tempo inteiro

    **Job no**: **Work type**: Full time**Location**: Victoria**Categories**: Management, Transport & Logistics, Cadet / Trainee**ABOUT US**Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand and South East Asian ports.Qube Ports manages 25 sites for the forestry industry in...


  • Vitória, Espírito Santo, Brasil Computacenter Tempo inteiro

    **Location**: Spain - VITORIA-GAST | **Job-ID**: 210776 | **Contract type**: Fixed Term Contract | **Business Unit**: Others**The TRG Team in Spain is looking for a Technical Team Manager to support the TRG Management Team with.****Key Responsibilities**:People Management- Seek input from Service Management or Local Management (TL or ODM) for account/site...