After Sales-Technical Service Engineer

Responsibility:

• Participate in various training organized by technical service department to improve technical ability and comprehensive service ability.
• Responsible for the plan suggestion or formulation of subsidiary stock spare parts.
• Submit the summary of machine quality problems in the responsible area and put forward suggestions for machine quality improvement.
• Responsible for assisting other colleagues of the subsidiary to complete the on-site inventory of spare parts warehouse of the subsidiary.
• Follow all company and customer safety policies.
• Install, repair, and maintain Injection Molding Machinery, linear robot, hopper dryer, auto-load, chiller, and related software, and control systems.
• Perform all safety checks on the equipment.
• Follow all of the company's procedures.
• Demonstrate the use of the equipment, and provide customer training.
• Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, draw valid conclusions) and perform root cause analysis, and corrective actions. Document findings and actions.
• Order replacement parts as required and document other worn parts which may need replaced in the future.
• Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way.
• Provide maintenance and operation recommendations or on-site service to customers.
• Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines.
• Provide after-sales service and technical training for customers and agents, including but not limited to equipment safety, operation, maintenance, plastic raw materials and molding process training.
• Translate service files into local languages if necessary.

Requirements:

1.Education:

- College or bachelor degree;

- Major in mechanical manufacturing, electric engineering, automation or plastic material or equal;

- Other education background but more than 5 years’ experience in injection molding machine design, after-sales service or maintenance.

2.Background：

- 2 years service work or technical support work experience in injection molding machine industry or related industry.

3.Abilities：

- Ability to communicate in English;

- Ability to drive car;

- Extensive knowledge in the trouble shooting and repairing of injection molding machines, covering all aspects including controls, mechanical, hydraulic and electrical systems;

- Ability to use computers, email systems, basic Microsoft Office Excel, Word and Powerpoint;

- Ability to understand mechanical drawings, electrical and hydraulic schematics.