Salesforce Support Analyst

3 semanas atrás


Curitiba, Brasil Winnin Tempo inteiro

O Analista de Suporte Salesforce faz parte da equipe de Vendas e Marketing que oferece suporte e desenvolve aplicativos para clientes internos.
O analista solucionará problemas e trabalhará com usuários finais para garantir que o Salesforce atenda às suas necessidades.
Esta posição é responsável pelo gerenciamento, suporte e administração do ambiente Salesforce (nuvens de Vendas, Marketing e Comunidade) para implementar novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.
Responsabilidades: Trabalhar com clientes internos para reunir requisitos e implementar alterações de configuração, dar suporte ao desenvolvimento de codificação e testes.Trabalhar em backlog priorizado de solicitações de usuários.Seguir as diretrizes de Gerenciamento de Mudanças.Manter-se atualizado sobre lançamentos, recursos e práticas recomendadas do Salesforce.Fazer recomendações à Gerência e Consultores de Negócios sobre a melhor opção a ser implementada conforme apropriado.Dar suporte a Projetos e Novas Iniciativas do Salesforce.Seguir e entender Metodologias Ágeis (Kanban, Scrum,…).Melhoria contínua mantendo o conhecimento e o treinamento atualizados.
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