Ecs - Tsm - Technical Services Manager
2 meses atrás
**We help the world run better**
**PROGRAM DESCRIPTION**
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.
As Technical Service Manager, we are looking for an accomplished Senior SAP Basis Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You will analyze customer’s business requirements, problems, and act as a trusted technical advisor for our clients and partners.
**EXPECTATIONS AND TASKS**
Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. TSM will work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.
- Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues
- Understands the customer business, goals and challenges in order to suggest solutions & services
- Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
- Identifies and positions ECS services that deliver value to the customer from ECS portfolio
- Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define service plan and drive implementation of identified action items across customer landscape
- Deep experience in technical planning, implementation, configuration and integration of SAP solutions
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability.
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information
Management.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
- Hyperscalers certification (AWS, Azure, GCP) is a plus
- Analytical, solution-oriented and experience in working with cross-cultural teams or individuals
**LANGUAGE SKILLS**
- English (advanced/fluent written & spoken)
- Spanish (intermediate written & spoken)
**WORK EXPERIENCE**
- Minimum 4 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
- Minimum 2 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
- Hands on experience with working knowledge of Unix/Linux flavors
- Hands on experience with working knowledge of SAP HANA and Sybase databases
- Hyperscaler (Azure, AWS and GCP) knowlodge is a plus
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 363700 | Work Area: Informati
Temos outros empregos atuais relacionados a esse campo que você pode encontrar abaixo
-
Technical Service Manager
2 meses atrás
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** **ABOUT THE TEAM** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...
-
Technical Service Manager
1 dia atrás
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** **ABOUT THE TEAM** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...
-
Technical Service Manager
Há 3 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroWe help the world run betterABOUT THE TEAMSAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total...
-
Technical Sales Manager
4 semanas atrás
Sao Paulo, Brasil NOKIA Tempo inteiroTechnical Sales Manager (TSM)-ECE NAM **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and...
-
Technical Sales Manager
2 semanas atrás
Sao Paulo, Brasil NOKIA Tempo inteiroTechnical Sales Manager (TSM)-ECE NAM **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and...
-
Technical Consultant
2 meses atrás
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** Please, submit your **CV in English**: - only CVs submitted in this language will be assessed. This position is for hybrid working model (**3x a week on-site** and 2x a week remote). **SUMMARY** We are looking for an accomplished SAP Technical Consultant who is well versed in delivering consistent, high-quality results to...
-
Technical Consultant
Há 4 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Bra IT Analyst Iii
Há 7 dias
Sao Paulo, Brasil Santander Tempo inteiroBRA IT Analyst III (TSM/AVAMAR) Country: Brazil **# QUEM SOMOS** A F1RST é o futuro e sua carreira está aqui! Nossa cultura é baseada em “Pessoas, Inovação e Resultados”. ️ Fazemos parte do maior banco Internacional do Brasil, um dos maiores bancos do mundo. Promovendo serviços e experiências para os mais de 60 milhões de clientes de todo o...
-
Technical Account Manager
2 meses atrás
Sao Paulo, Brasil Adlook Services Tempo inteiro**What you'll do**: - Investigate and resolve complex campaign performance issues, including discrepancies, frequency analyses, publisher and host performance, tag drop-offs, and more. - Monitor campaign pacing and delivery to achieve client objectives and budget targets. - Collaborate with clients to ensure seamless tracking code integration and provide...
-
Technical Account Manager
3 semanas atrás
Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroExperience scripting or coding - Experience communicating effectively with senior leadership Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you. We are...
-
Engineering Manager
Há 3 dias
São Paulo, São Paulo, Brasil Ranger Technical Resources Tempo inteiroEngineering Manager #2339Position Summary:Looking to hire an Engineering Manager for a well-known financial technology company focused on the gig economy. Join a team dedicated to changing the way people manage their finances by providing user-friendly tools. As the Engineering Manager, you will lead a team of engineers to deliver top-notch technical...
-
Technical Manager
Há 4 dias
São Paulo, São Paulo, Brasil World Business Lenders, LLC Tempo inteiroThunderbird is seeking a dynamic and experienced Technical Manager to lead our team of developers in the ongoing development and maintenance of the Thunderbird platform and offerings. This role is critical to our mission of delivering high-quality, innovative solutions to our users. The successful candidate will be responsible for overseeing the website's...
-
Technical Account Manager
Há 5 dias
São Paulo, Brasil Truvid Tempo inteiroTruvid a leading provider of video solutions is looking for a Technical Account Manager to join our Media team which is based in Brazil.About Truvid:
-
Technical Account Manager
Há 5 dias
Sao Paulo, Brasil Meta Tempo inteiroBusiness Support Engineering (BSE) team’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.BSE is building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Meta products. We strive to deliver service...
-
Technical Manager
2 semanas atrás
Sao Paulo, Brasil World Business Lenders, LLC Tempo inteiroThunderbird Commercial Credit, LLC, (an affiliate of World Business Lenders, LLC), stands at the forefront of innovation in the lending industry. As a startup dedicated to delivering cutting-edge solutions, Thunderbird is committed to providing high-quality and scalable financial platforms to its users. Thunderbird is a U.S.based company with a 100% remote...
-
Platform Technical Account Manager
2 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and...
-
Technical Account Manager
Há 3 dias
Sao Paulo, Brasil Qualtrics Tempo inteiroAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
-
Technical Services Manager
2 semanas atrás
Sao Paulo, Brasil Advanced Sterilization Products Tempo inteiroPosition Summary Responsible for managing all technical service processes guaranteeing flawless execution according to customer's expectations and aligned with strategic objectives in assigned country. Manages customer expectations and ensures new requirements are embedded by required process changes before roll-out. Responsible for People Management...
-
Technical Consultant
Há 1 mês
São Paulo, Brasil SAP Tempo inteiroWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Technical Consultant
2 semanas atrás
São Paulo, Brasil SAP Tempo inteiroWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
