Pardot (Marketing Cloud) Business Analyst (F/m/d)

2 meses atrás

Sao Paulo, Brasil Awin Tempo inteiro

**Purpose of Position**

The Global Business Operations Team drives the implementation and adoption of relevant sales & service processes and tools related to the Salesforce Platform (CPQ, Pardot, Sales & Service). The team ensures that Awin's sales and customer services staff are equipped with efficient tools and processes, enabling them to focus solely on sales and client service.

As Pardot Business Analyst you will be part of the project team involved in the implementation of Pardot at Awin. You will work closely with the Pardot Business Lead, responsible for mapping the processes to be automated, identifying optimization opportunities, and liaising with the technical teams by transforming business requirements into technical requirements. You will also be leading cross-functional groups to ensure that proper documentation and training are created and delivered.

You will be reporting to the Team Lead of Customer Experience & Insights within the Global Business Operations team.

**This is a great opportunity for someone based in Brazil, with the opportunity to work in a fully remote capacity**

**Key Tasks**
- Close collaboration with the Pardot Business Lead, to ensure that the projects in the Road Map are properly mapped, measured and prioritized
- Map business processes to be automated; identify and measure key metrics; get input & feedback from multiple business stakeholders in different departments and locations
- Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
- Be the link between the business teams and the Pardot CRM specialists, transforming business requirements into technical requirements; write user stories and acceptance criteria to communicate the requirements
- Understand Awin systems architecture (CRM, ERP, Awin Platform), to clearly explain to key business stakeholders how Pardot automation will impact the work that currently happens across these other systems
- Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off.

**Skills & Expertise**
- Minimum of 2 years working with Salesforce, Pardot or other Marketing Automation solutions
- Ability to raise risks and develop & manage mitigation plans
- Independently develop and nurture strong working relationships with business and technical partners
- Comfortable challenging opinions and making recommendations for process improvements.
- Deep organizational awareness and the ability to navigate and influence across an organization
- Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
- Outstanding communication and interpersonal skills to work effectively with team members, leadership, and other departments in a remote setting; Excellent written and verbal communication skills in English
- Experienced in writing user stories, and Acceptance Criteria

**Our Offer**
- **Flexi-Week and Work-Life Balance**:We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- **Working Wherever**:Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
- **Health & Well Being**:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- **Development**:We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
- **Remote Working**:You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- **Appreciation**:Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

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