Sap/ecc Solution Manager

Há 1 mês

Sao Paulo, Brasil Dow Tempo inteiro

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you’re looking for a challenging and meaningful role, you’re in the right place.

About You

In this position, you will be responsible for Project Activities such as:
- Interface with Project leadership and customers/clients to effectively complete implementation deliverables. Facilitating client involvement on deliverables where there is shared responsibility between the client and implementation project.- Understand data analytics required for the Integrated Supply Chain and Master Data Management.- Lead and influence project team discussions, decisions, and direction for Integrated Supply Chain and Master Data Management work processes- Help manage cross-functional implementation issues and interdependencies for Integrated Supply Chain and Master Data Management work processes.- Complete the as-is assessments of business processes, business organization, systems, and infrastructure for Integrated Supply Chain and Master Data Management areas.- Review project requirements against standard business process MET, capturing gaps where most typical process, systems, and infrastructure are not expected to suffice for a solution. Highlight these to the Business Process Teams.- Ensure successful technical and functional handover of deliverables to the other DSS teams.- Work with the data leads to explain and identify scope of master data.- Coordinate in the identification of end users involved in testing, requiring training, and requiring changes to security profiles.- Participate on the development of the approach and plans for end user testing and coordinate the User Acceptance Testing with end users.- Participate on the development of training plans and deliver work process & systems delta training.- Participate on the development of the implementation approach, strategy and detailed plans.- Participate on the development of cutover plans and approach.- Gather input and develop the cutover check lists for Integrated Supply Chain and Master Data Management work processes.- Assists with the coordination and execution of implementation plans for data readiness, training, testing and cutover by facilitating the completion of tasks against the Implementation checklist.- Provide Post implementation support following production implementations. Facilitate the closure of defects or act as a liaison for end users to gain closure for defect. Facilitate issue resolution across DSS teams when needed.- Facilitate handover to run-the-business operations.

**Responsibilities**:
- Requirement Analysis - Uses in-depth conceptual and practical knowledge in order to explore, analyze, and map business and function requirements.- Experience Mapping - Using knowledge of best practices, maps user journeys, user experience, user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.- IT Solution/Application/System - drives the full solution lifecycle, including functional / technical design - solution architecture, buy vs make decisions - integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions - with ability to operate in both waterfall and agile environment, ensures compliance to corporate standards, architecture guidelines, and information security policies.- Support implementation and user adoption and impacts a range of customer, operational, and project activities.- Support - Independently selects and defines supplier and team support models.- Performance - Defines controls, measures and KPIs for solution performance and reliability.- End-to-End Integration - Coordinates with other Business Process Managers and Solutions Managers for end-to-end process optimization and integration.- Roadmap -

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