Partner Quality Analyst

7 meses atrás

Sao Paulo, Brasil Gympass Tempo inteiro

**GET TO KNOW US**

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

**THE OPPORTUNITY**:
We are hiring a** Partner Quality Analyst** to our **Global Partner Sales** team in **São Paulo**

The Partner Quality Team is focused solely on Partner's Content and improving User Experience in our apps. The team follows specific processes and guidelines to improve overall written information, photos, and access to our features in-app. Additionally look into internal processes to enhance the overall User Experience through Gympass´s partners such as User Reviews analysis, internal categorization, and partners onboarding

**YOUR IMPACT**:

- Support and casework for the User Review and Quality Assurance teams amongst others.
- Definition and execution of a continuous improvement process on our marketplace.
- Monitor metrics and proactively surface insights to the leadership team. Highlight best-performing regions and identify drivers behind over and under-performance.
- Lead projects to make data-driven decisions on topics including: Process improvement and standardization among different regions, optimal supply base analysis, analysis on special offers or campaigns.
- Build and manage the CRM as well as other commercial tools to foster a more structured and efficient management of Gympass commercial activities.
- Create controls, analysis and reports to improve efficiency
- Report gains and benefits from process improvements.
- Process improvement and continuous improvement mindset.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

**WHO YOU ARE**:

- BA/BS Degree;
- Work experience; Experience at a management consulting firm, trade marketing, technology company or comparable experience;
- Proficient in English and Portuguese as you will be working across with international stakeholders, _fluent in other languages such as Spanish, Italian, German or Romanian a plus;_
- Quantitative: experience building business models and conducting sophisticated analyses;
- Proactive: Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations;
- A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles;
- Curiosity: You are interested in learning new skills, and participating in new projects;
- Experience with Zendesk a plus
- Excited about Gympass.

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs

Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**: Choose when and where you work. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**FLEXIBLE SCHEDULE**:We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

**GYMPASS**: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation

**CAREER GROWTH**: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

**CULTURE**: An exciting and supp

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