Service Delivery Specialist Cloud
3 semanas atrás
**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you
**Job description**:
We are looking for dynamic consultants to grow our **Information System**s** & Digital** **team in **Brazil**. Your experience, knowledge, and commitment will help us to face our client's challenges.
You will be supporting different projects through your expertise as **Service Delivery Specialist Cloud.**
**Your main responsibilities**:
- Responsible for the optimal functioning of the systems, tools or networks for which he is responsible for
- Implements tools to ensure data consistency
- Performs a permanent inventory and manages the different components
- Monitors and analyzes performance, implements measures likely to improve the quality or productivity
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
- Ensure excellent communication and collaboration between Applications and Infrastructures teams
- Documents, promotes and controls his scopeEnsure inventories/MDM are accurate
- Ensure the incident and problem management process are correctly applied
- Ensure documentation is in place for all moves in/to production
- Monitor incidents, organize identification of the root cause, coordinate actions to restore services
- Develop Left Shifting approach with monitoring teams (L1)
- Facilitate and implement automation as possible
- Develops the rules for using the systems, in accordance with the norms and standards of the company
- Ensure that the support model of the service is operational and adapted
- Take corrective/proactive actions whenever required
- Ensure processes, best practices and golden rules alignment and adoption based on guide line
- Proactively drive opportunity for standardization, simplification and improvement of the IT support processes, to increase efficiency within the IT organization to deliver better services.
- Proactively drive legacy management, security vulnerability recovery and DRP testing
**Qualifications**:
- You have strong experience with: Azure Cloud Administration, Windows Server System Administration (2008 R2 and above), Automation templates (Packer and Chocolatey)
- Experience on Infrastructure Maintenance Support in a very diverse IT landscape
- Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network)
- Proven experience in production environments / critical operations
- ITIL Foundation certified
- Good communication skills in English and Portuguese are required
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